Notice history

Oct 2024

Nov 2024

Dec 2024

Oct 2024

Nov 2024

Dec 2024

Oct 2024

Nov 2024

Dec 2024

Oct 2024

Nov 2024

Dec 2024

Oct 2024

Nov 2024

Dec 2024

Resolved
December 04, 2024 at 8:29 PM
Resolved
December 04, 2024 at 8:29 PM
This incident has been resolved.
Monitoring
December 04, 2024 at 7:10 PM
Monitoring
December 04, 2024 at 7:10 PM
We have worked with our SMS provider to roll out a fix and we are currently monitoring the results.
Identified
December 04, 2024 at 6:15 PM
Identified
December 04, 2024 at 6:15 PM
We have identified an issue with our SMS provider preventing all messages from being sent at the moment. We are working with their team to re-establish the service.
Investigating
December 04, 2024 at 4:44 PM
Investigating
December 04, 2024 at 4:44 PM
We are currently investigating this incident.

Resolved
November 14, 2024 at 11:41 PM
Resolved
November 14, 2024 at 11:41 PM
This incident has been resolved. All SMS messages are being delivered without delay.
Monitoring
November 14, 2024 at 11:00 PM
Monitoring
November 14, 2024 at 11:00 PM
We have rolled out changes to restore deliverability of all SMS messages now, and we are monitoring the situation closely.
Identified
November 14, 2024 at 10:17 PM
Identified
November 14, 2024 at 10:17 PM
We have identified an issue with an upstream cloud provider causing deliverability issues for SMS messages. We have implemented a mitigation to ensure invite SMS messages are sent, and are now looking to mitigate the issue for customized scheduled SMS messages.
We have also reported the issue to our upstream provider and will work with them to fully resolve the issue.
Investigating
November 14, 2024 at 9:05 PM
Investigating
November 14, 2024 at 9:05 PM
Our team is investigating an issue causing the delivery of patient invites and notifications via SMS to be delayed.

No notices reported this month

Oct 2024 to Dec 2024

Vital - Notice history