Notice history

May 2023

Jun 2023

Jul 2023

May 2023

Jun 2023

Jul 2023

May 2023

Jun 2023

Jul 2023

May 2023

Jun 2023

Jul 2023

May 2023

Jun 2023

Jul 2023

Resolved
July 18, 2023 at 11:32 PM
Resolved
July 18, 2023 at 11:32 PM
This incident has been resolved.
Monitoring
July 18, 2023 at 11:13 PM
Monitoring
July 18, 2023 at 11:13 PM
Our team have deployed a solution for the issue and are now monitoring the results. Sending of scheduled SMS messages has resumed.
Identified
July 18, 2023 at 10:37 PM
Identified
July 18, 2023 at 10:37 PM
Our team has identified an issue preventing a subset of customized scheduled SMS messages from being sent. Our team is working on a solution at the moment, and we'll provide an update within the hour.

Resolved
June 28, 2023 at 3:42 AM
Resolved
June 28, 2023 at 3:42 AM
This incident has been resolved.
Monitoring
June 28, 2023 at 2:07 AM
Monitoring
June 28, 2023 at 2:07 AM
Our team has deployed a fix for the issue and will continue to monitor the situation to ensure access is restored for all users.
Update
June 28, 2023 at 1:01 AM
Update
June 28, 2023 at 1:01 AM
Our team continues to work on the resolution for this issue. We'll provide our next update within 60 minutes.
Identified
June 27, 2023 at 11:57 PM
Identified
June 27, 2023 at 11:57 PM
Our team has identified the issue and is working on a fix with the assistance of our primary cloud provider, AWS.
Update
June 27, 2023 at 10:57 PM
Update
June 27, 2023 at 10:57 PM
We continue to investigate the cause of this issue.
Investigating
June 27, 2023 at 9:23 PM
Investigating
June 27, 2023 at 9:23 PM
Our team is investigating an increase in errors presented to users attempting to access ERAdvisor and/or CareAdvisor. This is impacting logins for patients and clinicians across all our products. Clinicians logging in using SSO are unaffected.

Resolved
June 05, 2023 at 10:43 PM
Resolved
June 05, 2023 at 10:43 PM
This incident has been resolved.
Update
June 05, 2023 at 10:39 PM
Update
June 05, 2023 at 10:39 PM
We are continuing to monitor for any further issues.
Monitoring
June 05, 2023 at 9:55 PM
Monitoring
June 05, 2023 at 9:55 PM
A fix has been implemented and we are monitoring the results.
Identified
June 05, 2023 at 8:42 PM
Identified
June 05, 2023 at 8:42 PM
The issue has been identified and a fix is being implemented.
Update
June 05, 2023 at 7:35 PM
Update
June 05, 2023 at 7:35 PM
Our teams continue to investigate the issue and we’ll provide an update as soon as possible.
Update
June 05, 2023 at 5:07 PM
Update
June 05, 2023 at 5:07 PM
At this time all indications we have is that invite and welcome messages are being sent out and patients should still have access to the application. This issue seems limited to follow up messages specifically at this time. Our Engineering team continues to triage the issue.
Update
June 05, 2023 at 4:14 PM
Update
June 05, 2023 at 4:14 PM
We are continuing to investigate this issue.
Investigating
June 05, 2023 at 4:10 PM
Investigating
June 05, 2023 at 4:10 PM
We are currently investigating an issue preventing follow-up SMS messages from being sent out.

Resolved
June 01, 2023 at 8:24 AM
Resolved
June 01, 2023 at 8:24 AM
This incident has been resolved.
Monitoring
June 01, 2023 at 6:23 AM
Monitoring
June 01, 2023 at 6:23 AM
A fix has been implemented and we are monitoring the results.
Investigating
June 01, 2023 at 6:18 AM
Investigating
June 01, 2023 at 6:18 AM
We are currently investigating an issue with a delay in processing information relating to visit updates.

Resolved
May 31, 2023 at 10:14 PM
Resolved
May 31, 2023 at 10:14 PM
This incident has been resolved.
Monitoring
May 31, 2023 at 10:08 PM
Monitoring
May 31, 2023 at 10:08 PM
The issue has been identified and we're verifying the solution.
Investigating
May 31, 2023 at 9:42 PM
Investigating
May 31, 2023 at 9:42 PM
We are currently investigating an issue preventing follow-up SMS messages from being sent to a small number of facilities.

May 2023 to Jul 2023

Vital - Notice history