Vital - Notice history

All systems operational

SMS - Operational

100% - uptime
Sep 2023 · 100%Oct · 100%Nov · 100%

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Sep 2023
Oct 2023
Nov 2023

CareAdvisor - Operational

100% - uptime
Sep 2023 · 100%Oct · 100%Nov · 100%

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Sep 2023
Oct 2023
Nov 2023

ERAdvisor - Operational

100% - uptime
Sep 2023 · 100%Oct · 100%Nov · 100%

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Sep 2023
Oct 2023
Nov 2023
100% - uptime

User Interface - Operational

100% - uptime
Sep 2023 · 100%Oct · 100%Nov · 100%

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Sep 2023
Oct 2023
Nov 2023

Provider Recommendations - Operational

100% - uptime
Sep 2023 · 100%Oct · 100%Nov · 100%

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Sep 2023
Oct 2023
Nov 2023

Notice history

Nov 2023

Slow response times for AI-powered translations
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    The upstream vendor issue has not yet resolved, and we are still experiencing elevated error rates and latency. We are in the process of deploying new infrastructure to a region not impacted by the fault.

  • Update
    Update

    Our team continues to investigate this issue as we observe a high volume of translations waiting to be completed. We will provide another update within the hour.

  • Identified
    Identified

    Our team has been notified of an active issue with an upstream vendor that is causing large delays in our AI-powered translations. We are working with the provider to resolve this. We will provide another update within an hour.

Oct 2023

Delayed visit updates and scheduled messages
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Our team is investigating an issue causing delays for SMS invites, notifications, and visit updates across the ERAdvisor and CareAdvisor apps.

Sep 2023

AI-powered translations for test results delayed
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been released and AI-powered translations of test results are now resuming.

  • Identified
    Identified

    Our team has identified an issue causing delays in AI-powered translations of test results.

Sep 2023 to Nov 2023

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