Vital Status - Incident history https://status.vital.io Vital Thu, 3 Jul 2025 01:00:16 +0000 FHIR API integrations at some some facilities Type: Incident Duration: 1 hour and 58 minutes Jul 3, 01:00:16 GMT+0 - Investigating - We are currently investigating this incident. Jul 3, 02:57:50 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 58 minutes

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>01:00:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>02:57:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 3 Jul 2025 01:00:16 +0000 https://status.vital.io/incident/cmcmr6u0t003hmmlsunymgkj7 https://status.vital.io/incident/cmcmr6u0t003hmmlsunymgkj7 Delayed processing of FHIR resources Type: Incident Duration: 1 hour and 29 minutes Affected Components: Vital Inpatient, Vital Emergency Jun 11, 09:44:00 GMT+0 - Resolved - This incident has been resolved. Jun 11, 08:14:51 GMT+0 - Investigating - We are currently investigating incident causing data received via FHIR connections to be slightly delayed. Type: Incident

Duration: 1 hour and 29 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>09:44:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>08:14:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating incident causing data received via FHIR connections to be slightly delayed..</p> ]]> Wed, 11 Jun 2025 08:14:51 +0000 https://status.vital.io/incident/cmbrocfs3000o6ymnxifgm17x https://status.vital.io/incident/cmbrocfs3000o6ymnxifgm17x Clinician-Patient messaging not working Type: Incident Duration: 1 hour and 45 minutes Affected Components: Vital Inpatient, Vital Emergency May 27, 20:07:12 GMT+0 - Identified - We have identified the issue and are working on a fix. May 27, 18:39:28 GMT+0 - Investigating - We are currently investigating an issue preventing messages being sent from Clinicians to Patients using the CareAssist application. This issue also impacts the ability to invite patients onto ERAdvisor through CareAssist. May 27, 20:24:45 GMT+0 - Resolved - We have rolled out the fix and verified the issue has been resolved. Type: Incident

Duration: 1 hour and 45 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>20:07:12</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are working on a fix..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>18:39:28</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue preventing messages being sent from Clinicians to Patients using the CareAssist application. This issue also impacts the ability to invite patients onto ERAdvisor through CareAssist..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>20:24:45</var> GMT+0</small><br><strong>Resolved</strong> - We have rolled out the fix and verified the issue has been resolved..</p> ]]> Tue, 27 May 2025 18:39:28 +0000 https://status.vital.io/incident/cmb6v1wan000h128td47iglj3 https://status.vital.io/incident/cmb6v1wan000h128td47iglj3 Delays in processing FHIR data Type: Incident Duration: 5 hours and 8 minutes Affected Components: Vital Inpatient, Vital Emergency May 16, 02:43:29 GMT+0 - Resolved - All issues have been resolved and all data is up to date. May 15, 21:35:25 GMT+0 - Monitoring - We have implemented a fix and we're monitoring the situation. FHIR resources are being processed at nominal pace. Type: Incident

Duration: 5 hours and 8 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>02:43:29</var> GMT+0</small><br><strong>Resolved</strong> - All issues have been resolved and all data is up to date..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>21:35:25</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and we're monitoring the situation. FHIR resources are being processed at nominal pace..</p> ]]> Thu, 15 May 2025 21:35:25 +0000 https://status.vital.io/incident/cmapw1zhc0001qgt4od32epkx https://status.vital.io/incident/cmapw1zhc0001qgt4od32epkx Delays in processing visits Type: Incident Duration: 1 hour and 23 minutes May 13, 04:11:43 GMT+0 - Identified - We are experiencing delays in processing incoming messages and updating visits. This includes delay in sending patient invite messages. We are currently working to resolve the issue. May 13, 05:19:36 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 13, 05:34:59 GMT+0 - Resolved - This incident has been resolved. Affected visits should be up-to-date Type: Incident

Duration: 1 hour and 23 minutes

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>04:11:43</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing delays in processing incoming messages and updating visits. This includes delay in sending patient invite messages. We are currently working to resolve the issue..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>05:19:36</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>05:34:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Affected visits should be up-to-date.</p> ]]> Tue, 13 May 2025 04:11:43 +0000 https://status.vital.io/incident/cmalzw1qr00291368glmx4bcg https://status.vital.io/incident/cmalzw1qr00291368glmx4bcg Wait times missing for patients Type: Incident Duration: 18 minutes Jan 21, 17:20:04 GMT+0 - Investigating - We are currently investigating an issue causing wait times to not appear for current patients. Jan 21, 17:37:38 GMT+0 - Resolved - This incident turned out to be caused by an instrumentation failure. No patients have been impacted. Type: Incident

Duration: 18 minutes

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>17:20:04</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue causing wait times to not appear for current patients..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>17:37:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident turned out to be caused by an instrumentation failure. No patients have been impacted..</p> ]]> Tue, 21 Jan 2025 17:20:04 +0000 https://status.vital.io/incident/cm66qqgo800e1x7nvw4q01rkp https://status.vital.io/incident/cm66qqgo800e1x7nvw4q01rkp Patients and clinicians are able to log into their respective apps Type: Incident Duration: 1 hour and 30 minutes Jan 1, 00:01:32 GMT+0 - Investigating - We are currently investigating this incident. Jan 1, 00:04:26 GMT+0 - Identified - We have identified the issue and we continue working on a fix for this incident. Jan 1, 01:32:02 GMT+0 - Resolved - This incident has been resolved. Both clinicians and patients should be able to access the app without any issues. Type: Incident

Duration: 1 hour and 30 minutes

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>00:01:32</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>00:04:26</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and we continue working on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>01:32:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Both clinicians and patients should be able to access the app without any issues..</p> ]]> Wed, 1 Jan 2025 00:01:32 +0000 https://status.vital.io/incident/cm5d4tvda009f7x7oaox3bfs0 https://status.vital.io/incident/cm5d4tvda009f7x7oaox3bfs0 No SMS messages are being sent from Vital Type: Incident Duration: 3 hours and 44 minutes Affected Components: Vital Emergency, Vital Inpatient Dec 4, 20:29:07 GMT+0 - Resolved - This incident has been resolved. Dec 4, 16:44:52 GMT+0 - Investigating - We are currently investigating this incident. Dec 4, 18:15:04 GMT+0 - Identified - We have identified an issue with our SMS provider preventing all messages from being sent at the moment. We are working with their team to re-establish the service. Dec 4, 19:10:05 GMT+0 - Monitoring - We have worked with our SMS provider to roll out a fix and we are currently monitoring the results. Type: Incident

Duration: 3 hours and 44 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>20:29:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:44:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>18:15:04</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with our SMS provider preventing all messages from being sent at the moment. We are working with their team to re-establish the service..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>19:10:05</var> GMT+0</small><br><strong>Monitoring</strong> - We have worked with our SMS provider to roll out a fix and we are currently monitoring the results..</p> ]]> Wed, 4 Dec 2024 16:44:52 +0000 https://status.vital.io/incident/cm4a4ca5f0012m549y9cnnm34 https://status.vital.io/incident/cm4a4ca5f0012m549y9cnnm34 SMS delivery of invites and scheduled messages failing Type: Incident Duration: 2 hours and 36 minutes Nov 14, 21:05:27 GMT+0 - Investigating - Our team is investigating an issue causing the delivery of patient invites and notifications via SMS to be delayed. Nov 14, 22:17:21 GMT+0 - Identified - We have identified an issue with an upstream cloud provider causing deliverability issues for SMS messages. We have implemented a mitigation to ensure invite SMS messages are sent, and are now looking to mitigate the issue for customized scheduled SMS messages. We have also reported the issue to our upstream provider and will work with them to fully resolve the issue. Nov 14, 23:00:04 GMT+0 - Monitoring - We have rolled out changes to restore deliverability of all SMS messages now, and we are monitoring the situation closely. Nov 14, 23:41:19 GMT+0 - Resolved - This incident has been resolved. All SMS messages are being delivered without delay. Type: Incident

Duration: 2 hours and 36 minutes

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>21:05:27</var> GMT+0</small><br><strong>Investigating</strong> - Our team is investigating an issue causing the delivery of patient invites and notifications via SMS to be delayed..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>22:17:21</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with an upstream cloud provider causing deliverability issues for SMS messages. We have implemented a mitigation to ensure invite SMS messages are sent, and are now looking to mitigate the issue for customized scheduled SMS messages. We have also reported the issue to our upstream provider and will work with them to fully resolve the issue..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>23:00:04</var> GMT+0</small><br><strong>Monitoring</strong> - We have rolled out changes to restore deliverability of all SMS messages now, and we are monitoring the situation closely..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>23:41:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All SMS messages are being delivered without delay..</p> ]]> Thu, 14 Nov 2024 21:05:27 +0000 https://status.vital.io/incident/cm3hsucws007hlmdfajb327pg https://status.vital.io/incident/cm3hsucws007hlmdfajb327pg Some SMS messages are failing to be delivered Type: Incident Duration: 4 hours and 1 minute Sep 25, 10:30:10 GMT+0 - Investigating - Our monitoring indicates that an increased number of SMS messages are being blocked by a phone carrier downstream. We are investigating the issue. Sep 25, 12:22:17 GMT+0 - Identified - We're working with out SMS provider to resolve the issue. Sep 25, 12:37:09 GMT+0 - Monitoring - SMS messages started flowing through the carriers again without issues. We'll continue to monitor this situation closely with the assistance of our SMS provider. An update will be provided once the issue is resolved. Sep 25, 14:31:03 GMT+0 - Resolved - We can confirm this issue has been resolved at the SMS provider layer and message delivery is operational. Type: Incident

Duration: 4 hours and 1 minute

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>10:30:10</var> GMT+0</small><br><strong>Investigating</strong> - Our monitoring indicates that an increased number of SMS messages are being blocked by a phone carrier downstream. We are investigating the issue..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>12:22:17</var> GMT+0</small><br><strong>Identified</strong> - We're working with out SMS provider to resolve the issue..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>12:37:09</var> GMT+0</small><br><strong>Monitoring</strong> - SMS messages started flowing through the carriers again without issues. We'll continue to monitor this situation closely with the assistance of our SMS provider. An update will be provided once the issue is resolved..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>14:31:03</var> GMT+0</small><br><strong>Resolved</strong> - We can confirm this issue has been resolved at the SMS provider layer and message delivery is operational..</p> ]]> Wed, 25 Sep 2024 10:30:10 +0000 https://status.vital.io/incident/cm1hq4rqy00cmui3oxdko2gox https://status.vital.io/incident/cm1hq4rqy00cmui3oxdko2gox Delayed or missing HL7 data for some customers Type: Incident Duration: 9 hours and 54 minutes Affected Components: Vital Emergency, Vital Inpatient Aug 9, 04:00:00 GMT+0 - Investigating - We are investigating interruptions to HL7 data connections for a small subset of our customers. As a result of these interruptions, new visits or existing visit updates may not be reflected in the ERAdvisor and CareAdvisor apps. Aug 9, 13:54:21 GMT+0 - Resolved - We have confirmed with affected customers that this issue has been caused by a widespread internet service provider outage across the United States. Our team will continue to monitor the situation for affected customers, and we confirm our systems remain operational. Type: Incident

Duration: 9 hours and 54 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating interruptions to HL7 data connections for a small subset of our customers. As a result of these interruptions, new visits or existing visit updates may not be reflected in the ERAdvisor and CareAdvisor apps..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>13:54:21</var> GMT+0</small><br><strong>Resolved</strong> - We have confirmed with affected customers that this issue has been caused by a widespread internet service provider outage across the United States. Our team will continue to monitor the situation for affected customers, and we confirm our systems remain operational..</p> ]]> Fri, 9 Aug 2024 04:00:00 +0000 https://status.vital.io/incident/clzmokdzq26677h9n36wc5shgt https://status.vital.io/incident/clzmokdzq26677h9n36wc5shgt No Invite SMS being sent Type: Incident Duration: 49 minutes Jul 19, 07:04:13 GMT+0 - Investigating - We are currently investigating an issue preventing invite SMS messages from being sent out to patients. Jul 19, 07:42:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 19, 07:52:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 49 minutes

<p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>07:04:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue preventing invite SMS messages from being sent out to patients..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>07:42:44</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>07:52:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 19 Jul 2024 07:04:13 +0000 https://status.vital.io/incident/clyscu1ob329602igofmven2boh https://status.vital.io/incident/clyscu1ob329602igofmven2boh Service requests unavailable at some facitilities Type: Incident Duration: 2 hours and 5 minutes Jun 30, 21:57:24 GMT+0 - Identified - A small number of facilities are not processing service requests. Jun 30, 23:14:29 GMT+0 - Monitoring - All identified facilities are now successfully processing service requests. We will continue to monitor this issue as we finalise testing. Jul 1, 00:02:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 5 minutes

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>21:57:24</var> GMT+0</small><br><strong>Identified</strong> - A small number of facilities are not processing service requests..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>23:14:29</var> GMT+0</small><br><strong>Monitoring</strong> - All identified facilities are now successfully processing service requests. We will continue to monitor this issue as we finalise testing..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>00:02:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 30 Jun 2024 21:57:24 +0000 https://status.vital.io/incident/cly23dg76558342qhmzne8kn4ji https://status.vital.io/incident/cly23dg76558342qhmzne8kn4ji Delays in visit updates from some FHIR-enabled facilities Type: Incident Duration: 6 hours and 4 minutes Jun 12, 03:18:57 GMT+0 - Resolved - This incident has been resolved. Jun 11, 21:15:08 GMT+0 - Identified - Some FHIR-enable facilities are experiencing delays in visit updates. Jun 12, 01:33:04 GMT+0 - Monitoring - After implementing a fix, systems have returned to green with processing times within normal range. We will continue to monitor this closely over the next hour. Type: Incident

Duration: 6 hours and 4 minutes

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>03:18:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>21:15:08</var> GMT+0</small><br><strong>Identified</strong> - Some FHIR-enable facilities are experiencing delays in visit updates..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>01:33:04</var> GMT+0</small><br><strong>Monitoring</strong> - After implementing a fix, systems have returned to green with processing times within normal range. We will continue to monitor this closely over the next hour..</p> ]]> Tue, 11 Jun 2024 21:15:08 +0000 https://status.vital.io/incident/clxawhwtf177253elnaupm4yh1s https://status.vital.io/incident/clxawhwtf177253elnaupm4yh1s Delays in visit updates from some FHIR-enabled facilities Type: Incident Jun 5, 00:10:00 GMT+0 - Resolved - Our team identified an issue causing delays in FHIR-sourced visit updates for a subset of facilities with FHIR integrations enabled. ADT feeds were unaffected. This incident has now been resolved. Type: Incident

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>00:10:00</var> GMT+0</small><br><strong>Resolved</strong> - Our team identified an issue causing delays in FHIR-sourced visit updates for a subset of facilities with FHIR integrations enabled. ADT feeds were unaffected. This incident has now been resolved..</p> ]]> Wed, 5 Jun 2024 00:10:00 +0000 https://status.vital.io/incident/clx12z6cq21742b8od6by5s9ls https://status.vital.io/incident/clx12z6cq21742b8od6by5s9ls Message processing delays Type: Incident Jan 27, 08:15:25 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Jan 27, 07:39:03 GMT+0 - Identified - Our team has been notified of an issue affecting the timely processing of diagnostic test messages, and is currently working to resolve it. Jan 27, 08:23:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>08:15:25</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>07:39:03</var> GMT+0</small><br><strong>Identified</strong> - Our team has been notified of an issue affecting the timely processing of diagnostic test messages, and is currently working to resolve it..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>08:23:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 27 Jan 2024 07:39:03 +0000 https://status.vital.io/incident/clwk5jegm0037b3ob8tro6nqf-qnb9wxf0gkm8 https://status.vital.io/incident/clwk5jegm0037b3ob8tro6nqf-qnb9wxf0gkm8 Delays in visit updates Type: Incident Jan 18, 19:12:34 GMT+0 - Resolved - The changes we implemented to clear the bottleneck in message processing improved throughput, messages in the backlog were processed, and new messages should no longer be delayed. Jan 18, 18:06:03 GMT+0 - Monitoring - An unexpectedly large amount of messages sent into our systems lead to a bottleneck in the message processing, causing delays to all our customers. We have implemented rules to help clear this bottleneck, and are monitoring the situation closely. Jan 18, 17:50:02 GMT+0 - Identified - We've identified the cause of the issue, and have taken actions to restore live processing of messages. Message queues are gradually draining, but updates may still be delayed. Jan 18, 17:40:07 GMT+0 - Investigating - We are currently investigating an issue with a delay in processing information relating to visit updates. Type: Incident

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>19:12:34</var> GMT+0</small><br><strong>Resolved</strong> - The changes we implemented to clear the bottleneck in message processing improved throughput, messages in the backlog were processed, and new messages should no longer be delayed..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>18:06:03</var> GMT+0</small><br><strong>Monitoring</strong> - An unexpectedly large amount of messages sent into our systems lead to a bottleneck in the message processing, causing delays to all our customers. We have implemented rules to help clear this bottleneck, and are monitoring the situation closely..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>17:50:02</var> GMT+0</small><br><strong>Identified</strong> - We've identified the cause of the issue, and have taken actions to restore live processing of messages. Message queues are gradually draining, but updates may still be delayed..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>17:40:07</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with a delay in processing information relating to visit updates..</p> ]]> Thu, 18 Jan 2024 17:40:06 +0000 https://status.vital.io/incident/clwk5jegn003nb3ob5igb1vo6-x80bjsw0jbtw https://status.vital.io/incident/clwk5jegn003nb3ob5igb1vo6-x80bjsw0jbtw Scheduled SMS messages failing to be sent Type: Incident Jan 11, 22:56:43 GMT+0 - Resolved - This incident has been resolved. Jan 11, 22:34:15 GMT+0 - Monitoring - The system has recovered and messages are being sent again. We'll continue to monitor the situation before marking this incident as resolved. Jan 11, 22:16:28 GMT+0 - Identified - Our team has identified an issue with an underlying system preventing scheduled SMS messages from being sent. We are working with our upstream service provider to resolve this issue. Type: Incident

<p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>22:56:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>22:34:15</var> GMT+0</small><br><strong>Monitoring</strong> - The system has recovered and messages are being sent again. We'll continue to monitor the situation before marking this incident as resolved..</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>22:16:28</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified an issue with an underlying system preventing scheduled SMS messages from being sent. We are working with our upstream service provider to resolve this issue..</p> ]]> Thu, 11 Jan 2024 22:16:28 +0000 https://status.vital.io/incident/clwk5jegn003sb3obet318knz-3lsxbn0h9s5m https://status.vital.io/incident/clwk5jegn003sb3obet318knz-3lsxbn0h9s5m Slow response times for AI-powered translations Type: Incident Nov 29, 23:39:06 GMT+0 - Resolved - This incident has been resolved. Nov 29, 23:22:59 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Nov 29, 20:57:42 GMT+0 - Identified - The upstream vendor issue has not yet resolved, and we are still experiencing elevated error rates and latency. We are in the process of deploying new infrastructure to a region not impacted by the fault. Nov 29, 20:16:12 GMT+0 - Identified - Our team continues to investigate this issue as we observe a high volume of translations waiting to be completed. We will provide another update within the hour. Nov 29, 18:58:42 GMT+0 - Identified - Our team has been notified of an active issue with an upstream vendor that is causing large delays in our AI-powered translations. We are working with the provider to resolve this. We will provide another update within an hour. Type: Incident

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>23:39:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>23:22:59</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>20:57:42</var> GMT+0</small><br><strong>Identified</strong> - The upstream vendor issue has not yet resolved, and we are still experiencing elevated error rates and latency. We are in the process of deploying new infrastructure to a region not impacted by the fault..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>20:16:12</var> GMT+0</small><br><strong>Identified</strong> - Our team continues to investigate this issue as we observe a high volume of translations waiting to be completed. We will provide another update within the hour..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>18:58:42</var> GMT+0</small><br><strong>Identified</strong> - Our team has been notified of an active issue with an upstream vendor that is causing large delays in our AI-powered translations. We are working with the provider to resolve this. We will provide another update within an hour..</p> ]]> Wed, 29 Nov 2023 18:58:42 +0000 https://status.vital.io/incident/clwk5jegn003wb3ob854t83wq-vg6p489tysfs https://status.vital.io/incident/clwk5jegn003wb3ob854t83wq-vg6p489tysfs Delayed visit updates and scheduled messages Type: Incident Oct 19, 23:58:16 GMT+0 - Resolved - This incident has been resolved. Oct 19, 23:45:39 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Oct 19, 23:24:48 GMT+0 - Investigating - Our team is investigating an issue causing delays for SMS invites, notifications, and visit updates across the ERAdvisor and CareAdvisor apps. Type: Incident

<p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>23:58:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>23:45:39</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>23:24:48</var> GMT+0</small><br><strong>Investigating</strong> - Our team is investigating an issue causing delays for SMS invites, notifications, and visit updates across the ERAdvisor and CareAdvisor apps..</p> ]]> Thu, 19 Oct 2023 23:24:48 +0000 https://status.vital.io/incident/clwk5jegn0042b3ob4r4n5e3k-5zq8j5gxcbvb https://status.vital.io/incident/clwk5jegn0042b3ob4r4n5e3k-5zq8j5gxcbvb AI-powered translations for test results delayed Type: Incident Sep 22, 03:27:34 GMT+0 - Resolved - This incident has been resolved. Sep 22, 00:43:37 GMT+0 - Monitoring - A fix has been released and AI-powered translations of test results are now resuming. Sep 22, 00:14:41 GMT+0 - Identified - Our team has identified an issue causing delays in AI-powered translations of test results. Type: Incident

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>03:27:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>00:43:37</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been released and AI-powered translations of test results are now resuming..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>00:14:41</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified an issue causing delays in AI-powered translations of test results..</p> ]]> Fri, 22 Sep 2023 00:14:41 +0000 https://status.vital.io/incident/clwk5jegn0046b3obezxsb3it-srlt722fvltm https://status.vital.io/incident/clwk5jegn0046b3obezxsb3it-srlt722fvltm Delays for scheduled SMS messages Type: Incident Aug 29, 05:34:57 GMT+0 - Resolved - This incident has been resolved. Aug 29, 03:54:57 GMT+0 - Monitoring - A fix has been implemented by our services provider (dbt) and we are seeing scheduled SMS messages go out again as expected. We'll continue to monitor the situation closely for the next couple of hours. If you continue to experience issues, please contact our support team. Aug 29, 02:11:55 GMT+0 - Identified - Our upstream service provider (dbt cloud) has identified a fix for this issue and will be rolling it out to our affected environment. We have not been provided with a specific ETA for this. Aug 28, 22:58:48 GMT+0 - Identified - The issue has been identified and a fix is being implemented. Aug 28, 22:57:58 GMT+0 - Investigating - Our team, together with our upstream services provider (dbt), have identified an issue preventing scheduled SMS messages from being sent. We're working with dbt to resolve this issue as soon as possible. SMS invites, as well as service requests, are unaffected. Type: Incident

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>05:34:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>03:54:57</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented by our services provider (dbt) and we are seeing scheduled SMS messages go out again as expected. We'll continue to monitor the situation closely for the next couple of hours. If you continue to experience issues, please contact our support team..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>02:11:55</var> GMT+0</small><br><strong>Identified</strong> - Our upstream service provider (dbt cloud) has identified a fix for this issue and will be rolling it out to our affected environment. We have not been provided with a specific ETA for this..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>22:58:48</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>22:57:58</var> GMT+0</small><br><strong>Investigating</strong> - Our team, together with our upstream services provider (dbt), have identified an issue preventing scheduled SMS messages from being sent. We're working with dbt to resolve this issue as soon as possible. SMS invites, as well as service requests, are unaffected..</p> ]]> Mon, 28 Aug 2023 22:57:58 +0000 https://status.vital.io/incident/clwk5jegn004ab3obabgv66hm-626gd42hvnzt https://status.vital.io/incident/clwk5jegn004ab3obabgv66hm-626gd42hvnzt Errors when accessing ERAdvisor/CareAdvisor Type: Incident Aug 23, 22:16:38 GMT+0 - Investigating - Our engineering team is currently investigating an increase in the error rate for our patient-facing apps. Aug 23, 23:00:06 GMT+0 - Resolved - A recent update to our app lead to new invite SMS messages being sent out to patients who no longer had an active visit in ERAdvisor and CareAdvisor facilities. These invites contained non-working links to login, which lead to a spike in errors in our system. Existing, active patients were not impacted. This incident is now resolved. Type: Incident

<p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>22:16:38</var> GMT+0</small><br><strong>Investigating</strong> - Our engineering team is currently investigating an increase in the error rate for our patient-facing apps..</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>23:00:06</var> GMT+0</small><br><strong>Resolved</strong> - A recent update to our app lead to new invite SMS messages being sent out to patients who no longer had an active visit in ERAdvisor and CareAdvisor facilities. These invites contained non-working links to login, which lead to a spike in errors in our system. Existing, active patients were not impacted. This incident is now resolved..</p> ]]> Wed, 23 Aug 2023 22:16:38 +0000 https://status.vital.io/incident/clwk5jegn004gb3ob8sj487w3-m9p03lp131c7 https://status.vital.io/incident/clwk5jegn004gb3ob8sj487w3-m9p03lp131c7 Delays for scheduled SMS messages Type: Incident Aug 16, 03:36:43 GMT+0 - Resolved - This incident has been resolved. Aug 16, 03:18:45 GMT+0 - Monitoring - A fix has been implemented and we are seeing scheduled SMS messages go out again as expected. We'll continue to monitor the situation closely for the next couple of hours. If you continue to experience issues, please contact our support team. Aug 16, 03:17:52 GMT+0 - Identified - We are continuing to work on a fix for this issue. Aug 16, 02:45:58 GMT+0 - Identified - Our team, together with our upstream services provider (AWS), have identified an issue preventing scheduled SMS messages from being sent. We're working with AWS to resolve this issue as soon as possible. SMS invites, as well as service requests, are unaffected. Type: Incident

<p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>03:36:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>03:18:45</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are seeing scheduled SMS messages go out again as expected. We'll continue to monitor the situation closely for the next couple of hours. If you continue to experience issues, please contact our support team..</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>03:17:52</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this issue..</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>02:45:58</var> GMT+0</small><br><strong>Identified</strong> - Our team, together with our upstream services provider (AWS), have identified an issue preventing scheduled SMS messages from being sent. We're working with AWS to resolve this issue as soon as possible. SMS invites, as well as service requests, are unaffected..</p> ]]> Wed, 16 Aug 2023 02:45:58 +0000 https://status.vital.io/incident/clwk5jegn004jb3obb0a784ib-jyy3308xbhz3 https://status.vital.io/incident/clwk5jegn004jb3obb0a784ib-jyy3308xbhz3 Delays for scheduled SMS messages Type: Incident Aug 2, 22:00:11 GMT+0 - Resolved - This incident has been resolved. Aug 2, 19:11:19 GMT+0 - Monitoring - A fix has been implemented and we are seeing scheduled SMS messages go out again as expected. We'll continue to monitor the situation closely for the next couple of hours. If you continue to experience issues, please contact our support team. Aug 2, 11:56:07 GMT+0 - Identified - Our team, together with our upstream services provider (AWS), have identified an issue preventing scheduled SMS messages from being sent. We're working with AWS to resolve this issue as soon as possible. Aug 2, 11:35:41 GMT+0 - Investigating - We are currently investigating this issue Type: Incident

<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>22:00:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>19:11:19</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are seeing scheduled SMS messages go out again as expected. We'll continue to monitor the situation closely for the next couple of hours. If you continue to experience issues, please contact our support team..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>11:56:07</var> GMT+0</small><br><strong>Identified</strong> - Our team, together with our upstream services provider (AWS), have identified an issue preventing scheduled SMS messages from being sent. We're working with AWS to resolve this issue as soon as possible..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>11:35:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> ]]> Wed, 2 Aug 2023 11:35:41 +0000 https://status.vital.io/incident/clwk5jegn004ob3obaizhgk5t-ds43zg3mp5s9 https://status.vital.io/incident/clwk5jegn004ob3obaizhgk5t-ds43zg3mp5s9 Integration Engine scheduled maintenance Type: Maintenance Duration: 2 hours Oct 17, 06:34:55 GMT+0 - Completed - The scheduled maintenance has been completed. Oct 17, 06:15:22 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 17, 06:09:08 GMT+0 - Identified - Our Integration Engine is receiving planned security updates. During this window, there will be a period of up to 30 minutes where updates to visits are delayed. Type: Maintenance

Duration: 2 hours

<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>06:34:55</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>06:15:22</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>06:09:08</var> GMT+0</small><br><strong>Identified</strong> - Our Integration Engine is receiving planned security updates. During this window, there will be a period of up to 30 minutes where updates to visits are delayed..</p> ]]> Mon, 17 Oct 2022 06:15:00 +0000 https://status.vital.io/maintenance/clwk5jego0075b3obhl0c529d-3702p98hg15d https://status.vital.io/maintenance/clwk5jego0075b3obhl0c529d-3702p98hg15d Integration Engine Maintenance Type: Maintenance Duration: 2 hours Nov 20, 08:32:05 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 20, 07:30:30 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Nov 2, 15:35:11 GMT+0 - Identified - We will be undergoing scheduled maintenance for our Integration Engine at this time. Nov 20, 10:30:29 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 2 hours

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>08:32:05</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>07:30:30</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>15:35:11</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance for our Integration Engine at this time..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>10:30:29</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Sat, 20 Nov 2021 08:30:00 +0000 https://status.vital.io/maintenance/clwk5jegp009vb3obb3lyhzyj-lwyj8n3dmyq9 https://status.vital.io/maintenance/clwk5jegp009vb3obb3lyhzyj-lwyj8n3dmyq9 Monthly Integration Engine Maintenance Type: Maintenance Duration: 2 hours May 15, 07:30:31 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 15, 09:30:37 GMT+0 - Completed - The scheduled maintenance has been completed. Apr 23, 01:55:14 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. May 15, 06:29:30 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 2 hours

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>07:30:31</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>09:30:37</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>01:55:14</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>06:29:30</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Sat, 15 May 2021 07:30:00 +0000 https://status.vital.io/maintenance/clwk5jegp00akb3ob7e795u7r-gvx7pm2csv5b https://status.vital.io/maintenance/clwk5jegp00akb3ob7e795u7r-gvx7pm2csv5b Integration Engine Scheduled Maintenance Type: Maintenance Duration: 2 hours Feb 20, 10:30:36 GMT+0 - Completed - The scheduled maintenance has been completed. Feb 20, 08:30:37 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 20, 07:29:30 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Jan 19, 23:59:10 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Type: Maintenance

Duration: 2 hours

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>10:30:36</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>08:30:37</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>07:29:30</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>23:59:10</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> ]]> Sat, 20 Feb 2021 08:30:00 +0000 https://status.vital.io/maintenance/clwk5jegp00b0b3ob20xth3oq-dldrkt43gjb8 https://status.vital.io/maintenance/clwk5jegp00b0b3ob20xth3oq-dldrkt43gjb8 Integration Engine Maintenance Type: Maintenance Duration: 2 hours Jan 16, 07:30:30 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Jan 16, 08:30:56 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 12, 20:13:12 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Jan 16, 10:30:33 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 2 hours

<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>07:30:30</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>08:30:56</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>20:13:12</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>10:30:33</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Sat, 16 Jan 2021 08:30:00 +0000 https://status.vital.io/maintenance/clwk5jegp00b5b3ob6u4m1ddb-mcq4fmjc9d6z https://status.vital.io/maintenance/clwk5jegp00b5b3ob6u4m1ddb-mcq4fmjc9d6z Integration Engine Maintenance Type: Maintenance Duration: 2 hours Dec 19, 10:30:30 GMT+0 - Completed - The scheduled maintenance has been completed. Dec 19, 07:30:30 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Dec 19, 08:30:55 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 14, 16:30:06 GMT+0 - Identified - We will be undergoing scheduled maintenance at this time. Type: Maintenance

Duration: 2 hours

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>10:30:30</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>07:30:30</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>08:30:55</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>16:30:06</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance at this time..</p> ]]> Sat, 19 Dec 2020 08:30:00 +0000 https://status.vital.io/maintenance/clwk5jegp00bqb3ob907cavjh-3hs3zcynrcgm https://status.vital.io/maintenance/clwk5jegp00bqb3ob907cavjh-3hs3zcynrcgm EHR Connection Scheduled Maintenance Type: Maintenance Duration: 2 hours Nov 21, 09:54:54 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Nov 21, 12:00:43 GMT+0 - Completed - The scheduled maintenance has been completed. Nov 21, 10:00:46 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 2 hours

<p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>09:54:54</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>12:00:43</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>10:00:46</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Sat, 21 Nov 2020 10:00:00 +0000 https://status.vital.io/maintenance/clwk5jegp00c1b3ob088kgdlb-w4p1hqsbkc8m https://status.vital.io/maintenance/clwk5jegp00c1b3ob088kgdlb-w4p1hqsbkc8m Load Balancer Upgrade Type: Maintenance Duration: 1 hour Feb 5, 08:00:40 GMT+0 - Completed - The scheduled maintenance has been completed. Feb 5, 02:59:38 GMT+0 - Identified - We will be undergoing scheduled maintenance on our load balancer during this time. Feb 5, 07:00:49 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 1 hour

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>08:00:40</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>02:59:38</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance on our load balancer during this time..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>07:00:49</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Wed, 5 Feb 2020 07:00:00 +0000 https://status.vital.io/maintenance/clwk5jegr00dlb3ob3j309x6g-5vnxp2vck3qy https://status.vital.io/maintenance/clwk5jegr00dlb3ob3j309x6g-5vnxp2vck3qy Load balancer maintenance Type: Maintenance Duration: 10 minutes Jun 18, 23:10:58 GMT+0 - Completed - The scheduled maintenance has been completed. Jun 18, 22:45:09 GMT+0 - Identified - We will be undergoing planned maintenance to apply changes to our primary load balancer to ensure optimal performance during peak traffic windows. Jun 18, 23:00:21 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 10 minutes

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>23:10:58</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>22:45:09</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing planned maintenance to apply changes to our primary load balancer to ensure optimal performance during peak traffic windows..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>23:00:21</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Tue, 18 Jun 2019 23:00:00 +0000 https://status.vital.io/maintenance/clwk5jegr00elb3ob26e930ty-qsj2hmb2hw14 https://status.vital.io/maintenance/clwk5jegr00elb3ob26e930ty-qsj2hmb2hw14 [Scheduled] Deploying new document system feature Type: Maintenance Duration: 10 minutes Jun 6, 00:30:21 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 6, 00:40:24 GMT+0 - Completed - The scheduled maintenance has been completed. Jun 5, 22:53:11 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Jun 5, 23:30:14 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 10 minutes

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>00:30:21</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>00:40:24</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>22:53:11</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>23:30:14</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Thu, 6 Jun 2019 00:30:00 +0000 https://status.vital.io/maintenance/clwk5jegs00f4b3ob2u7lfnht-939czrlkkgr8 https://status.vital.io/maintenance/clwk5jegs00f4b3ob2u7lfnht-939czrlkkgr8 Deploying important upgrades Type: Maintenance Duration: 20 minutes May 30, 01:21:04 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. May 30, 01:50:57 GMT+0 - Completed - The scheduled maintenance has been completed. May 30, 01:31:27 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 20 minutes

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>01:21:04</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>01:50:57</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>01:31:27</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Thu, 30 May 2019 01:30:00 +0000 https://status.vital.io/maintenance/clwk5jegs00f9b3ob5hisgkzv-jbwnv7mm67fx https://status.vital.io/maintenance/clwk5jegs00f9b3ob5hisgkzv-jbwnv7mm67fx Deploying new document system feature (referenced documents) Type: Maintenance Duration: 10 minutes May 30, 00:15:49 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 30, 00:05:17 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. May 30, 00:26:03 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 10 minutes

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>00:15:49</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>00:05:17</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>00:26:03</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Thu, 30 May 2019 00:15:00 +0000 https://status.vital.io/maintenance/clwk5jegs00fdb3obe8s99hct-ct651ls205k4 https://status.vital.io/maintenance/clwk5jegs00fdb3obe8s99hct-ct651ls205k4