Vital - Clinician-Patient messaging not working – Incident details

All systems operational

Show current status

Clinician-Patient messaging not working

ResolvedPartial outage1 hour 45 minutes

Affected

Vital Emergency

Partial outage from 6:39 PM to 8:24 PM

Vital Inpatient

Operational from 6:39 PM to 8:24 PM

  • ResolvedUTC

    We have rolled out the fix and verified the issue has been resolved.

  • IdentifiedUTC

    We have identified the issue and are working on a fix.

  • InvestigatingUTC

    We are currently investigating an issue preventing messages being sent from Clinicians to Patients using the CareAssist application.

    This issue also impacts the ability to invite patients onto ERAdvisor through CareAssist.