Vital - Clinician-Patient messaging not working – Incident details

All systems operational

Clinician-Patient messaging not working

Resolved
Partial outage
Started 7 months agoLasted about 2 hours

Affected

Vital Access

Operational from 6:39 PM to 8:24 PM

User Interface

Operational from 6:39 PM to 8:24 PM

Provider Recommendations

Operational from 6:39 PM to 8:24 PM

Vital Emergency

Partial outage from 6:39 PM to 8:07 PM, Operational from 6:39 PM to 8:24 PM, Partial outage from 8:07 PM to 8:24 PM

User Interface

Partial outage from 6:39 PM to 8:24 PM

AI Wait Times

Operational from 6:39 PM to 8:24 PM

Updates
  • Resolved
    Resolved

    We have rolled out the fix and verified the issue has been resolved.

  • Identified
    Identified

    We have identified the issue and are working on a fix.

  • Investigating
    Investigating

    We are currently investigating an issue preventing messages being sent from Clinicians to Patients using the CareAssist application.

    This issue also impacts the ability to invite patients onto ERAdvisor through CareAssist.