Delays in processing visits

Resolved

Degraded performance

Started about 1 year agoMay 13, 2025Lasted about 1 hour4:115:34 AMUTC

Updates

Resolved
May 13, 2025 at 5:34 AMUTC
Resolved
May 13, 2025 at 5:34 AMUTC
This incident has been resolved. Affected visits should be up-to-date
Monitoring
May 13, 2025 at 5:19 AMUTC
Monitoring
May 13, 2025 at 5:19 AMUTC
We implemented a fix and are currently monitoring the result.
Identified
May 13, 2025 at 4:11 AMUTC
Identified
May 13, 2025 at 4:11 AMUTC
We are experiencing delays in processing incoming messages and updating visits. This includes delay in sending patient invite messages. We are currently working to resolve the issue.

Vital - Delays in processing visits – Incident details