Vital - Delays in processing visits – Incident details

All systems operational

Delays in processing visits

Resolved
Degraded performance
Started 7 months agoLasted about 1 hour

Affected

Vital Access

Operational from 4:11 AM to 5:34 AM

Provider Recommendations

Operational from 4:11 AM to 5:34 AM

Vital Emergency

Operational from 4:11 AM to 5:34 AM

AI Wait Times

Operational from 4:11 AM to 5:34 AM

Labs & Imaging

Operational from 4:11 AM to 5:34 AM

Patient Service Requests

Operational from 4:11 AM to 5:34 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved. Affected visits should be up-to-date

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are experiencing delays in processing incoming messages and updating visits. This includes delay in sending patient invite messages. We are currently working to resolve the issue.