Vital - Notice history

All systems operational

Vital Access - Operational

100% uptime
May 2023 · 100%Jun · 100%Jul · 100%

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May 2023
Jun 2023
Jul 2023

Vital Emergency - Operational

100% uptime
May 2023 · 100%Jun · 100%Jul · 100%

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May 2023
Jun 2023
Jul 2023

Vital Inpatient - Operational

100% uptime
May 2023 · 100%Jun · 100%Jul · 100%

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May 2023
Jun 2023
Jul 2023

Vital Urgent Care - Operational

100% uptime
May 2023 · 100%Jun · 100%Jul · 100%

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May 2023
Jun 2023
Jul 2023

Vital Guard - Operational

100% uptime
May 2023 · 100%Jun · 100%Jul · 100%

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May 2023
Jun 2023
Jul 2023

Vital Care Team - Operational

100% uptime
May 2023 · 100%Jun · 100%Jul · 100%

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May 2023
Jun 2023
Jul 2023

Notice history

View current status

Jul 2023

Delays for some SMS messages
ResolvedPartial outage54 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Our team have deployed a solution for the issue and are now monitoring the results. Sending of scheduled SMS messages has resumed.

  • IdentifiedUTC

    Our team has identified an issue preventing a subset of customized scheduled SMS messages from being sent. Our team is working on a solution at the moment, and we'll provide an update within the hour.

Jun 2023

Errors when logging into ERAdvisor and CareAdvisor
ResolvedMajor outage6 hours 19 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Our team has deployed a fix for the issue and will continue to monitor the situation to ensure access is restored for all users.

  • UpdateUTC

    Our team continues to work on the resolution for this issue. We'll provide our next update within 60 minutes.

  • IdentifiedUTC

    Our team has identified the issue and is working on a fix with the assistance of our primary cloud provider, AWS.

  • UpdateUTC

    We continue to investigate the cause of this issue.

  • InvestigatingUTC

    Our team is investigating an increase in errors presented to users attempting to access ERAdvisor and/or CareAdvisor. This is impacting logins for patients and clinicians across all our products. Clinicians logging in using SSO are unaffected.

No follow-up SMS messages being sent
ResolvedPartial outage6 hours 32 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • UpdateUTC

    Our teams continue to investigate the issue and we’ll provide an update as soon as possible.

  • UpdateUTC

    At this time all indications we have is that invite and welcome messages are being sent out and patients should still have access to the application. This issue seems limited to follow up messages specifically at this time. Our Engineering team continues to triage the issue.

  • UpdateUTC

    We are continuing to investigate this issue.

  • InvestigatingUTC

    We are currently investigating an issue preventing follow-up SMS messages from being sent out.

Delays in visit updates
ResolvedDegraded performance2 hours 6 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • InvestigatingUTC

    We are currently investigating an issue with a delay in processing information relating to visit updates.

May 2023

No follow-up SMS messages being sent
Resolved31 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    The issue has been identified and we're verifying the solution.

  • InvestigatingUTC

    We are currently investigating an issue preventing follow-up SMS messages from being sent to a small number of facilities.

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May 2023 to Jul 2023

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