Vital - Notice history

All systems operational

Vital Access - Operational

100% - uptime
Jul 2022 · 100%Aug · 100%Sep · 100%

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Jul 2022
Aug 2022
Sep 2022

Vital Emergency - Operational

100% - uptime
Jul 2022 · 100%Aug · 100%Sep · 100%

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Jul 2022
Aug 2022
Sep 2022

Vital Inpatient - Operational

100% - uptime
Jul 2022 · 100%Aug · 100%Sep · 100%

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Jul 2022
Aug 2022
Sep 2022

Vital Urgent Care - Operational

100% - uptime
Jul 2022 · 100%Aug · 100%Sep · 100%

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Jul 2022
Aug 2022
Sep 2022

Vital Guard - Operational

100% - uptime
Jul 2022 · 100%Aug · 100%Sep · 100%

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Jul 2022
Aug 2022
Sep 2022

Notice history

Sep 2022

Disruption to Vital apps and message processing
  • Resolved
    Resolved

    The issue has been resolved, and pending messages have been processed. All Vital apps are operational.

  • Monitoring
    Monitoring

    AWS has put in place mitigations that helped alleviate the issues we're seeing. We're continuing to monitor the situation closely and will provide an update soon.

  • Identified
    Identified

    A large outage at AWS, one of our upstream providers, is causing a disruption to our services. We are working with AWS to resolve the issue, and will provide updates when we know more.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating an issue with delayed messages being processed for a subset of clients.

Delay in messages received
  • Resolved
    Resolved

    A message processing bug caused EHR messages to be delayed by up to 3.5 hours. The situation has been resolved.

SMS notifications missing
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    An issue has been identified with the service responsible for sending SMS notifications to patients and clinicians. Our engineers are deploying a fix and normal service is expected to resume shortly.

Delayed message processing at an upstream provider
  • Resolved
    Resolved

    An upstream provider had a 3.5 hour incident that caused a small subset of facilities to experience a delay in HL7 messages arriving. During this period, new visits to the affected facilities did not receive invites to ERAdvisor or CareAdvisor, and existing visits did not receive updates. The issue was resolved upstream and message processing returned to normal levels.

Delayed integration message processing
  • Resolved
    Resolved

    The issue has been resolved and all messages are being processed without delay.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    Update

    We are continuing to investigate this issue, however we have identified the full impact of the outage.

  • Investigating
    Investigating

    We are currently investigating an issue where messages received by the integration engine are being delayed in their processing.

Aug 2022

Increased application errors in Patient and Clinician
  • Resolved
    Resolved

    An outage in an upstream cloud provider caused our Patient and Clinician applications to appear unresponsive and, in some instances, display errors when performing certain actions. The upstream issue was resolved within the hour, and our apps are fully operational.

ERAdvisor displaying inaccurate details
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our team have deployed a revised fix to address the issue. We're now monitoring the results closely.

  • Identified
    Identified

    An earlier fix did not resolve the issue. Our team continues to work towards a solution.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating an issue with ERAdvisor displaying inaccurate details to a subset of patients.

Jul 2022

Scheduled ED visit invites are not being sent
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    We have identified the root cause for this issue and are implementing a fix.

  • Investigating
    Investigating

    We are investigating reports of an issue with Scheduled ER visits.

Integration Engine is experiencing a partial outage
  • Resolved
    Resolved

    This incident has been resolved, and all message queues have been resolved as well. We are now receiving and processing messages in real-time.

  • Update
    Update

    Our engine is back up and running. We are experiencing a slight delay as we work through the backed up message queue. We will post when this queue has been resolved, and will continue monitoring the performance and availability of the engine.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    An AWS outage in US-EAST-2 is causing a partial outage that may affect some clients.

Rule-based notifications not sent for some facilities
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating an issue preventing rules-based notifications from being sent to some ERAdvisor facilities.

Jul 2022 to Sep 2022

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