Errors when logging into ERAdvisor and CareAdvisor
Resolved·Major outage·6 hours 19 minutesJune 27, 20239:23 PMJune 28, 20233:42 AMUTC
- Resolved · UTC
This incident has been resolved.
- Monitoring · UTC
Our team has deployed a fix for the issue and will continue to monitor the situation to ensure access is restored for all users.
- Update · UTC
Our team continues to work on the resolution for this issue. We'll provide our next update within 60 minutes.
- Identified · UTC
Our team has identified the issue and is working on a fix with the assistance of our primary cloud provider, AWS.
- Update · UTC
We continue to investigate the cause of this issue.
- Investigating · UTC
Our team is investigating an increase in errors presented to users attempting to access ERAdvisor and/or CareAdvisor. This is impacting logins for patients and clinicians across all our products. Clinicians logging in using SSO are unaffected.