Vital - Notice history

All systems operational

SMS - Operational

100% - uptime
Mar 2022 · 100%Apr · 100%May · 100%

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Mar 2022
Apr 2022
May 2022

CareAdvisor - Operational

100% - uptime
Mar 2022 · 100%Apr · 100%May · 100%

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Mar 2022
Apr 2022
May 2022

ERAdvisor - Operational

100% - uptime
Mar 2022 · 100%Apr · 100%May · 100%

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Mar 2022
Apr 2022
May 2022
100% - uptime

User Interface - Operational

100% - uptime
Mar 2022 · 100%Apr · 100%May · 100%

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Mar 2022
Apr 2022
May 2022

Provider Recommendations - Operational

100% - uptime
Mar 2022 · 100%Apr · 100%May · 100%

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Mar 2022
Apr 2022
May 2022

Notice history

May 2022

Patient and Clinician SMS notifications may not be sent
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    A fix for this issue has been implemented and we are monitoring the results

  • Identified
    Identified

    We have identified the source of the error and are working on a fix.

  • Investigating
    Investigating

    We are investigating reports of an issue with sending Patient and Clinician SMS notifications

Apr 2022

Visits not updating correctly for some facilities
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    We have identified the root cause of this issue and identified the subset of facilities which are affected.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating an issue where some visits are not updating correctly in ERAdvisor.

Degraded performance in the Clinician App
  • Resolved
    Resolved

    The issue has been resolved.

  • Monitoring
    Monitoring

    Functionality has been restored and errors have stopped. We are continuing to monitor the situation.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented

  • Investigating
    Investigating

    A recent infrastructure change has resulted in degraded performance in the Clinician App. We are investigating the root cause and working towards a fix.

Mar 2022

Sharees logged out from certain pages
  • Resolved
    Resolved

    A fix has been deployed, and the issue resolved.

  • Identified
    Identified

    We have identified the issue and are working to implement a fix.

  • Investigating
    Investigating

    We are currently investigating the issue.

Mar 2022 to May 2022

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