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Vital Guard
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're investigating a certificate issue relating to HTTPS connections to our Integration Engine
This incident has been resolved. If you're still experiencing connectivity issues, please reach out to our support team for help.
All our systems are back online. If you rely on MLLP connections to Vital, we will be in touch to re-establish connectivity as VPN settings may have changed.
SFTP feeds are back up and running now. We are continuing monitoring. Our next update will be in 30 minutes.
We're continuing to work with our upstream provider on restoring SFTP feeds. Our next update will be in 30 minutes.
While most connectivity is restored, SFTP feeds are still experience disruptions. We're continuing to work with our upstream provider on this. Our next update is in 30 minutes.
Our upstream provider has restored services and message processing has resumed in our integration engine. We're monitoring the situation closely as the backlog of messages clears.
While network connectivity has been restored by our upstream provider, we're still working with them to re-establish service across our integration engine platform. We'll provide our next update in 30 minutes.
We are continuing to work with out upstream provider to restore network connectivity. We'll provide our next update in 60 minutes.
The backend services of our upstream provider have been restored, network connectivity is being restored next. We'll provide our next update in 60 minutes.
We continue to work with our upstream provider to restore service. We'll our next update in 60 minutes.
We continue to work with our upstream provider to restore service. We'll our next update in 30 minutes.
We are continuing to work on a fix for this issue.
Our upstream integration engine provider is experiencing an outage in their service which is affecting Vital's ability to ingest EHR messages.
Our team has identified the cause of the interruption, and a fix will be rolled out shortly.
We are currently investigating an issue preventing SMS invites from being sent to some facilities.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results
Some SMS notifications are not being sent, however invites are working as normal.
Our team has identified an issue causing patients to go missing in CareAdvisor and ERAdvisor for a small number of facilities.
Jan 2023 to Mar 2023
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