Vital - No follow-up SMS messages being sent – Incident details

All systems operational

No follow-up SMS messages being sent

Resolved
Partial outage
Started over 2 years agoLasted about 7 hours

Affected

SMS

Operational from 4:10 PM to 4:10 PM, Major outage from 4:10 PM to 10:43 PM

Welcome & Invite SMS Messages

Operational from 4:10 PM to 4:10 PM, Major outage from 4:10 PM to 10:43 PM

Customized Scheduled SMS Messages

Operational from 4:10 PM to 4:10 PM, Major outage from 4:10 PM to 10:43 PM

SMS Notifications

Operational from 4:10 PM to 4:10 PM, Major outage from 4:10 PM to 10:43 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    Update

    Our teams continue to investigate the issue and we’ll provide an update as soon as possible.

  • Update
    Update

    At this time all indications we have is that invite and welcome messages are being sent out and patients should still have access to the application. This issue seems limited to follow up messages specifically at this time. Our Engineering team continues to triage the issue.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating an issue preventing follow-up SMS messages from being sent out.