Vital - Notice history

All systems operational

SMS - Operational

100% - uptime
Dec 2021 · 100%Jan 2022 · 100%Feb · 100%

Previous page

Next page

Dec 2021
Jan 2022
Feb 2022

CareAdvisor - Operational

100% - uptime
Dec 2021 · 100%Jan 2022 · 100%Feb · 100%

Previous page

Next page

Dec 2021
Jan 2022
Feb 2022

ERAdvisor - Operational

100% - uptime
Dec 2021 · 100%Jan 2022 · 100%Feb · 100%

Previous page

Next page

Dec 2021
Jan 2022
Feb 2022
100% - uptime

User Interface - Operational

100% - uptime
Dec 2021 · 100%Jan 2022 · 100%Feb · 100%

Previous page

Next page

Dec 2021
Jan 2022
Feb 2022

Provider Recommendations - Operational

100% - uptime
Dec 2021 · 100%Jan 2022 · 100%Feb · 100%

Previous page

Next page

Dec 2021
Jan 2022
Feb 2022

Notice history

Feb 2022

Scheduled SMSs and Embedded Reporting are delayed
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

Integration Engine Scheduled Maintenance
  • Resolved
    Resolved

    The scheduled maintenance has been completed.

  • Monitoring
    Monitoring

    We'll monitor our upstream provider's maintenance and provide updates as necessary. Once maintenance is complete, this incident will be marked as resolved.

  • Investigating
    Investigating

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

Some SMS messages not being sent
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    The upstream issue has been resolved and we are monitoring our SMS notification system as it resumes operating normally

  • Identified
    Identified

    An issue with an upstream system that means some SMS messages are not being sent. Users may notice that specific SMS messages, including Ride Reminders and Follow Up messages, may be delayed.

Delayed updates to Wait Times in ER Advisor
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are investigating reports of an issue with the Wait Times in ER Advisor

Jan 2022

Unable to progress manual visits
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    We are deploying a fix for this issue and we will be monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We have identified an issue where some users in ERAdvisor can't progress their visits manually. We are currently investigating the root cause.

Dec 2021

No notices reported this month

Dec 2021 to Feb 2022

Next