Delays for some SMS messages

Resolved

Partial outage

Started about 3 years agoJuly 18, 2023Lasted about 1 hourJuly 18, 202310:3711:32 PMUTC

Updates

Resolved
July 18, 2023 at 11:32 PMUTC
Resolved
July 18, 2023 at 11:32 PMUTC
This incident has been resolved.
Monitoring
July 18, 2023 at 11:13 PMUTC
Monitoring
July 18, 2023 at 11:13 PMUTC
Our team have deployed a solution for the issue and are now monitoring the results. Sending of scheduled SMS messages has resumed.
Identified
July 18, 2023 at 10:37 PMUTC
Identified
July 18, 2023 at 10:37 PMUTC
Our team has identified an issue preventing a subset of customized scheduled SMS messages from being sent. Our team is working on a solution at the moment, and we'll provide an update within the hour.

Vital - Delays for some SMS messages – Incident details