Vital - Delays for some SMS messages – Incident details

All systems operational

Delays for some SMS messages

Resolved
Partial outage
Started over 2 years agoLasted about 1 hour

Affected

SMS

Operational from 10:37 PM to 10:37 PM, Partial outage from 10:37 PM to 11:32 PM

Customized Scheduled SMS Messages

Operational from 10:37 PM to 10:37 PM, Partial outage from 10:37 PM to 11:32 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our team have deployed a solution for the issue and are now monitoring the results. Sending of scheduled SMS messages has resumed.

  • Identified
    Identified

    Our team has identified an issue preventing a subset of customized scheduled SMS messages from being sent. Our team is working on a solution at the moment, and we'll provide an update within the hour.