Vital - Delays in visit updates – Incident details

All systems operational

Delays in visit updates

Resolved
Degraded performance
Started over 2 years agoLasted about 2 hours

Affected

Vital Emergency

Operational from 6:18 AM to 6:18 AM, Degraded performance from 6:18 AM to 8:24 AM

AI Wait Times

Operational from 6:18 AM to 6:18 AM, Degraded performance from 6:18 AM to 8:24 AM

Labs & Imaging

Operational from 6:18 AM to 6:18 AM, Degraded performance from 6:18 AM to 8:24 AM

Patient Service Requests

Operational from 6:18 AM to 6:18 AM, Degraded performance from 6:18 AM to 8:24 AM

SMS

Operational from 6:18 AM to 6:18 AM, Degraded performance from 6:18 AM to 8:24 AM

Welcome & Invite SMS Messages

Operational from 6:18 AM to 6:18 AM, Degraded performance from 6:18 AM to 8:24 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are currently investigating an issue with a delay in processing information relating to visit updates.