Notice history

May 2020

Jun 2020

Jul 2020

May 2020

Jun 2020

Jul 2020

May 2020

Jun 2020

Jul 2020

May 2020

Jun 2020

Jul 2020

May 2020

Jun 2020

Jul 2020

Resolved
July 31, 2020 at 4:26 AM
Resolved
July 31, 2020 at 4:26 AM
This issue has been resolved. Facilities with EHR Integration or Direct Messaging can use these features again. Thank you for your patience.
Monitoring
July 31, 2020 at 4:19 AM
Monitoring
July 31, 2020 at 4:19 AM
A fix for this issue has been implemented and we are monitoring the results.
Identified
July 31, 2020 at 3:59 AM
Identified
July 31, 2020 at 3:59 AM
The issue has been identified and a fix is being implemented.
Investigating
July 31, 2020 at 3:53 AM
Investigating
July 31, 2020 at 3:53 AM
We are currently investigating this issue. Facilities with EHR Integration or Direct Messaging will not be able to use these features.

Resolved
June 25, 2020 at 1:12 AM
Resolved
June 25, 2020 at 1:12 AM
This issue has been resolved. New patients are showing in the Vital Response Provider application for EHR-integrated customers. All patients during the incident have been processed. Thank you for your patience.
Monitoring
June 25, 2020 at 12:05 AM
Monitoring
June 25, 2020 at 12:05 AM
The mitigation is in place and the backlog of messages has been processed successfully. We will continue to monitor message processing to ensure the issue does not re-occur.
Identified
June 24, 2020 at 11:09 PM
Identified
June 24, 2020 at 11:09 PM
We have identified the issue and are working to mitigate it now. There is a backlog of messages to be processed that we will monitor to ensure successful processing.
Update
June 24, 2020 at 10:39 PM
Update
June 24, 2020 at 10:39 PM
We are continuing to investigate this issue.
Investigating
June 24, 2020 at 10:38 PM
Investigating
June 24, 2020 at 10:38 PM
We are currently investigating an issue causing patients not to show in Vital Response Provider for EHR-integrated customers.

Resolved
June 17, 2020 at 1:16 AM
Resolved
June 17, 2020 at 1:16 AM
This incident has been resolved.
Update
June 16, 2020 at 10:35 PM
Update
June 16, 2020 at 10:35 PM
The issue has been resolved
Update
June 16, 2020 at 10:30 PM
Update
June 16, 2020 at 10:30 PM
We have deployed a fix and are monitoring the situation. The patient list in Vital Response is now working correctly.
Identified
June 16, 2020 at 10:04 PM
Identified
June 16, 2020 at 10:04 PM
We have identified an issue causing the patient list in Vital Response to fail to load. Our team is currently working on a solution.

Resolved
June 05, 2020 at 2:25 AM
Resolved
June 05, 2020 at 2:25 AM
This issue has been resolved. Thank you for your patience.
Update
June 05, 2020 at 2:11 AM
Update
June 05, 2020 at 2:11 AM
We are continuing to monitor for further issues. We will provide a further update in 15 minutes.
Monitoring
June 05, 2020 at 1:54 AM
Monitoring
June 05, 2020 at 1:54 AM
A fix has been implemented and we are monitoring the results.
Identified
June 05, 2020 at 1:38 AM
Identified
June 05, 2020 at 1:38 AM
We have identified an issue where the Vital Response Patient application is currently unavailable for some hospitals. We are working on a resolution and are implementing a fix. We will provide an update in 15 minutes.

No notices reported this month

May 2020 to Jul 2020

Vital - Notice history