Vital - Notice history

All systems operational

Vital Access - Operational

100% uptime
Feb 2022 · 100%Mar · 100%Apr · 100%

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Feb 2022
Mar 2022
Apr 2022

Vital Emergency - Operational

100% uptime
Feb 2022 · 100%Mar · 100%Apr · 100%

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Feb 2022
Mar 2022
Apr 2022

Vital Inpatient - Operational

100% uptime
Feb 2022 · 100%Mar · 100%Apr · 100%

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Feb 2022
Mar 2022
Apr 2022

Vital Urgent Care - Operational

100% uptime
Feb 2022 · 100%Mar · 100%Apr · 100%

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Feb 2022
Mar 2022
Apr 2022

Vital Guard - Operational

100% uptime
Feb 2022 · 100%Mar · 100%Apr · 100%

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Feb 2022
Mar 2022
Apr 2022

Vital Care Team - Operational

100% uptime
Feb 2022 · 100%Mar · 100%Apr · 100%

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Feb 2022
Mar 2022
Apr 2022

Notice history

View current status

Apr 2022

Visits not updating correctly for some facilities
ResolvedDegraded performance1 hour 45 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    We have identified the root cause of this issue and identified the subset of facilities which are affected.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where some visits are not updating correctly in ERAdvisor.

Degraded performance in the Clinician App
ResolvedDegraded performance13 minutes
  • Resolved
    UTC
    Resolved

    The issue has been resolved.

  • Monitoring
    UTC
    Monitoring

    Functionality has been restored and errors have stopped. We are continuing to monitor the situation.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented

  • Investigating
    UTC
    Investigating

    A recent infrastructure change has resulted in degraded performance in the Clinician App. We are investigating the root cause and working towards a fix.

Mar 2022

Sharees logged out from certain pages
ResolvedDegraded performance45 minutes
  • Resolved
    UTC
    Resolved

    A fix has been deployed, and the issue resolved.

  • Identified
    UTC
    Identified

    We have identified the issue and are working to implement a fix.

  • Investigating
    UTC
    Investigating

    We are currently investigating the issue.

Feb 2022

Scheduled SMSs and Embedded Reporting are delayed
ResolvedDegraded performance16 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

Integration Engine Scheduled Maintenance
Resolved1 hour 36 minutes
  • Resolved
    UTC
    Resolved

    The scheduled maintenance has been completed.

  • Monitoring
    UTC
    Monitoring

    We'll monitor our upstream provider's maintenance and provide updates as necessary. Once maintenance is complete, this incident will be marked as resolved.

  • Investigating
    UTC
    Investigating

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

Some SMS messages not being sent
ResolvedDegraded performance29 minutes
  • Resolved
    UTC
    Resolved

    This issue has been resolved.

  • Monitoring
    UTC
    Monitoring

    The upstream issue has been resolved and we are monitoring our SMS notification system as it resumes operating normally

  • Identified
    UTC
    Identified

    An issue with an upstream system that means some SMS messages are not being sent. Users may notice that specific SMS messages, including Ride Reminders and Follow Up messages, may be delayed.

Delayed updates to Wait Times in ER Advisor
ResolvedDegraded performance58 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    We are investigating reports of an issue with the Wait Times in ER Advisor

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Feb 2022 to Apr 2022

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