Vital - Notice history

All systems operational

ERAdvisor - Operational

100% - uptime
Feb 2022 · 100%Mar · 100%Apr · 100%

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Feb 2022
Mar 2022
Apr 2022

SMS - Operational

100% - uptime
Feb 2022 · 100%Mar · 100%Apr · 100%

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Feb 2022
Mar 2022
Apr 2022

CareAdvisor - Operational

100% - uptime
Feb 2022 · 100%Mar · 100%Apr · 100%

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Feb 2022
Mar 2022
Apr 2022
100% - uptime

User Interface - Operational

100% - uptime
Feb 2022 · 100%Mar · 100%Apr · 100%

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Feb 2022
Mar 2022
Apr 2022

Provider Recommendations - Operational

100% - uptime
Feb 2022 · 100%Mar · 100%Apr · 100%

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Feb 2022
Mar 2022
Apr 2022

Notice history

Apr 2022

Visits not updating correctly for some facilities
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    We have identified the root cause of this issue and identified the subset of facilities which are affected.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating an issue where some visits are not updating correctly in ERAdvisor.

Degraded performance in the Clinician App
  • Resolved
    Resolved

    The issue has been resolved.

  • Monitoring
    Monitoring

    Functionality has been restored and errors have stopped. We are continuing to monitor the situation.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented

  • Investigating
    Investigating

    A recent infrastructure change has resulted in degraded performance in the Clinician App. We are investigating the root cause and working towards a fix.

Mar 2022

Sharees logged out from certain pages
  • Resolved
    Resolved

    A fix has been deployed, and the issue resolved.

  • Identified
    Identified

    We have identified the issue and are working to implement a fix.

  • Investigating
    Investigating

    We are currently investigating the issue.

Feb 2022

Scheduled SMSs and Embedded Reporting are delayed
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

Integration Engine Scheduled Maintenance
  • Resolved
    Resolved

    The scheduled maintenance has been completed.

  • Monitoring
    Monitoring

    We'll monitor our upstream provider's maintenance and provide updates as necessary. Once maintenance is complete, this incident will be marked as resolved.

  • Investigating
    Investigating

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

Some SMS messages not being sent
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    The upstream issue has been resolved and we are monitoring our SMS notification system as it resumes operating normally

  • Identified
    Identified

    An issue with an upstream system that means some SMS messages are not being sent. Users may notice that specific SMS messages, including Ride Reminders and Follow Up messages, may be delayed.

Delayed updates to Wait Times in ER Advisor
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are investigating reports of an issue with the Wait Times in ER Advisor

Feb 2022 to Apr 2022

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