Notice history

Jun 2022

Jul 2022

Aug 2022

Jun 2022

Jul 2022

Aug 2022

Jun 2022

Jul 2022

Aug 2022

Jun 2022

Jul 2022

Aug 2022

Jun 2022

Jul 2022

Aug 2022

Resolved
August 24, 2022 at 5:00 PM
Resolved
August 24, 2022 at 5:00 PM
An outage in an upstream cloud provider caused our Patient and Clinician applications to appear unresponsive and, in some instances, display errors when performing certain actions. The upstream issue was resolved within the hour, and our apps are fully operational.

Resolved
August 02, 2022 at 7:47 AM
Resolved
August 02, 2022 at 7:47 AM
This incident has been resolved.
Monitoring
August 02, 2022 at 6:51 AM
Monitoring
August 02, 2022 at 6:51 AM
Our team have deployed a revised fix to address the issue. We're now monitoring the results closely.
Identified
August 02, 2022 at 6:38 AM
Identified
August 02, 2022 at 6:38 AM
An earlier fix did not resolve the issue. Our team continues to work towards a solution.
Monitoring
August 02, 2022 at 5:12 AM
Monitoring
August 02, 2022 at 5:12 AM
A fix has been implemented and we are monitoring the results.
Identified
August 02, 2022 at 3:32 AM
Identified
August 02, 2022 at 3:32 AM
The issue has been identified and a fix is being implemented.
Investigating
August 02, 2022 at 2:18 AM
Investigating
August 02, 2022 at 2:18 AM
We are currently investigating an issue with ERAdvisor displaying inaccurate details to a subset of patients.

Resolved
July 29, 2022 at 4:52 AM
Resolved
July 29, 2022 at 4:52 AM
This issue has been resolved. Thank you for your patience.
Monitoring
July 29, 2022 at 4:39 AM
Monitoring
July 29, 2022 at 4:39 AM
A fix has been implemented and we are monitoring the results.
Identified
July 29, 2022 at 4:28 AM
Identified
July 29, 2022 at 4:28 AM
We have identified the root cause for this issue and are implementing a fix.
Investigating
July 29, 2022 at 4:19 AM
Investigating
July 29, 2022 at 4:19 AM
We are investigating reports of an issue with Scheduled ER visits.

Resolved
July 28, 2022 at 8:35 PM
Resolved
July 28, 2022 at 8:35 PM
This incident has been resolved, and all message queues have been resolved as well. We are now receiving and processing messages in real-time.
Update
July 28, 2022 at 8:25 PM
Update
July 28, 2022 at 8:25 PM
Our engine is back up and running. We are experiencing a slight delay as we work through the backed up message queue. We will post when this queue has been resolved, and will continue monitoring the performance and availability of the engine.
Monitoring
July 28, 2022 at 8:24 PM
Monitoring
July 28, 2022 at 8:24 PM
A fix has been implemented and we are monitoring the results.
Update
July 28, 2022 at 7:36 PM
Update
July 28, 2022 at 7:36 PM
We are continuing to work on a fix for this issue.
Identified
July 28, 2022 at 6:01 PM
Identified
July 28, 2022 at 6:01 PM
The issue has been identified and a fix is being implemented.
Investigating
July 28, 2022 at 5:11 PM
Investigating
July 28, 2022 at 5:11 PM
An AWS outage in US-EAST-2 is causing a partial outage that may affect some clients.

Resolved
July 12, 2022 at 5:56 AM
Resolved
July 12, 2022 at 5:56 AM
This incident has been resolved
Monitoring
July 12, 2022 at 5:30 AM
Monitoring
July 12, 2022 at 5:30 AM
A fix has been implemented and we are monitoring the results.
Identified
July 12, 2022 at 5:15 AM
Identified
July 12, 2022 at 5:15 AM
The issue has been identified and a fix is being implemented.
Investigating
July 12, 2022 at 4:42 AM
Investigating
July 12, 2022 at 4:42 AM
We are currently investigating an issue preventing rules-based notifications from being sent to some ERAdvisor facilities.

No notices reported this month

Jun 2022 to Aug 2022

Vital - Notice history