Vital - Slow response times for AI-powered translations – Incident details

All systems operational

Slow response times for AI-powered translations

Resolved
Degraded performance
Started over 2 years agoLasted about 5 hours
Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    The upstream vendor issue has not yet resolved, and we are still experiencing elevated error rates and latency. We are in the process of deploying new infrastructure to a region not impacted by the fault.

  • Update
    UTC
    Update

    Our team continues to investigate this issue as we observe a high volume of translations waiting to be completed. We will provide another update within the hour.

  • Identified
    UTC
    Identified

    Our team has been notified of an active issue with an upstream vendor that is causing large delays in our AI-powered translations. We are working with the provider to resolve this. We will provide another update within an hour.