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This incident has been resolved.
Our team has deployed a fix for the issue and will continue to monitor the situation to ensure access is restored for all users.
Our team continues to work on the resolution for this issue. We'll provide our next update within 60 minutes.
Our team has identified the issue and is working on a fix with the assistance of our primary cloud provider, AWS.
We continue to investigate the cause of this issue.
Our team is investigating an increase in errors presented to users attempting to access ERAdvisor and/or CareAdvisor. This is impacting logins for patients and clinicians across all our products. Clinicians logging in using SSO are unaffected.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our teams continue to investigate the issue and we’ll provide an update as soon as possible.
At this time all indications we have is that invite and welcome messages are being sent out and patients should still have access to the application. This issue seems limited to follow up messages specifically at this time. Our Engineering team continues to triage the issue.
We are continuing to investigate this issue.
We are currently investigating an issue preventing follow-up SMS messages from being sent out.
We are currently investigating an issue with a delay in processing information relating to visit updates.
The issue has been identified and we're verifying the solution.
We are currently investigating an issue preventing follow-up SMS messages from being sent to a small number of facilities.
Our team has identified that the issue only affects customized scheduled SMS messages. Welcome and invite messages have not been impacted by this incident. We will provide further updates as we learn more.
Our service providers continue to investigate the issue on their end. We will provide updates as soon as we have them.
We continue to work with our service providers to provide a fix for this issue. We do not have an ETA at this stage, and we'll provide another update here as soon as we have one.
We continue to work with our service providers on this issue. We will provide our next update within 60 minutes.
We continue to work with our service providers to address the issue. We will provide our next update within 60 minutes.
We have identified the underlying issue and are working with our service providers to address the fault. We will provide our next update within 60 minutes.
We are currently investigating an issue preventing SMS notifications and invites from being sent to patients and clinicians.
We have identified the issue causing delays in message processing and are working on a solution to improve performance.
We continue to investigate this issue with the help of our vendor.
We are currently investigating an issue causing delays in message processing.
Apr 2023 to Jun 2023
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