Vital - Notice history

All systems operational

ERAdvisor - Operational

100% - uptime
May 2022 · 100%Jun · 100%Jul · 100%

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May 2022
Jun 2022
Jul 2022

SMS - Operational

100% - uptime
May 2022 · 100%Jun · 100%Jul · 100%

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May 2022
Jun 2022
Jul 2022

CareAdvisor - Operational

100% - uptime
May 2022 · 100%Jun · 100%Jul · 100%

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May 2022
Jun 2022
Jul 2022
100% - uptime

User Interface - Operational

100% - uptime
May 2022 · 100%Jun · 100%Jul · 100%

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May 2022
Jun 2022
Jul 2022

Provider Recommendations - Operational

100% - uptime
May 2022 · 100%Jun · 100%Jul · 100%

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May 2022
Jun 2022
Jul 2022

Notice history

Jul 2022

Scheduled ED visit invites are not being sent
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    We have identified the root cause for this issue and are implementing a fix.

  • Investigating
    Investigating

    We are investigating reports of an issue with Scheduled ER visits.

Integration Engine is experiencing a partial outage
  • Resolved
    Resolved

    This incident has been resolved, and all message queues have been resolved as well. We are now receiving and processing messages in real-time.

  • Update
    Update

    Our engine is back up and running. We are experiencing a slight delay as we work through the backed up message queue. We will post when this queue has been resolved, and will continue monitoring the performance and availability of the engine.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    An AWS outage in US-EAST-2 is causing a partial outage that may affect some clients.

Rule-based notifications not sent for some facilities
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating an issue preventing rules-based notifications from being sent to some ERAdvisor facilities.

Jun 2022

No notices reported this month

May 2022

Patient and Clinician SMS notifications may not be sent
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    A fix for this issue has been implemented and we are monitoring the results

  • Identified
    Identified

    We have identified the source of the error and are working on a fix.

  • Investigating
    Investigating

    We are investigating reports of an issue with sending Patient and Clinician SMS notifications

May 2022 to Jul 2022

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