Vital - Notice history

All systems operational

Vital Access - Operational

100% - uptime
Apr 2020 · 100%May · 100%Jun · 100%

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Apr 2020
May 2020
Jun 2020

Vital Emergency - Operational

100% - uptime
Apr 2020 · 100%May · 100%Jun · 100%

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Apr 2020
May 2020
Jun 2020

Vital Inpatient - Operational

100% - uptime
Apr 2020 · 100%May · 100%Jun · 100%

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Apr 2020
May 2020
Jun 2020

Vital Urgent Care - Operational

100% - uptime
Apr 2020 · 100%May · 100%Jun · 100%

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Apr 2020
May 2020
Jun 2020

Vital Guard - Operational

100% - uptime
Apr 2020 · 100%May · 100%Jun · 100%

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Apr 2020
May 2020
Jun 2020

Notice history

Jun 2020

Missing EHR patients in Vital Response Provider
  • Resolved
    Resolved

    This issue has been resolved. New patients are showing in the Vital Response Provider application for EHR-integrated customers. All patients during the incident have been processed. Thank you for your patience.

  • Monitoring
    Monitoring

    The mitigation is in place and the backlog of messages has been processed successfully. We will continue to monitor message processing to ensure the issue does not re-occur.

  • Identified
    Identified

    We have identified the issue and are working to mitigate it now. There is a backlog of messages to be processed that we will monitor to ensure successful processing.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating an issue causing patients not to show in Vital Response Provider for EHR-integrated customers.

Patient list not working
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    The issue has been resolved

  • Update
    Update

    We have deployed a fix and are monitoring the situation. The patient list in Vital Response is now working correctly.

  • Identified
    Identified

    We have identified an issue causing the patient list in Vital Response to fail to load. Our team is currently working on a solution.

Vital Response Patient unavailable
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Update
    Update

    We are continuing to monitor for further issues. We will provide a further update in 15 minutes.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    We have identified an issue where the Vital Response Patient application is currently unavailable for some hospitals. We are working on a resolution and are implementing a fix. We will provide an update in 15 minutes.

May 2020

No notices reported this month

Apr 2020

No notices reported this month

Apr 2020 to Jun 2020

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