Vital - Notice history

All systems operational

Vital Access - Operational

100% uptime
Nov 2020 · 100%Dec · 100%Jan 2021 · 100%

Previous page

Next page

Nov 2020
Dec 2020
Jan 2021

Vital Emergency - Operational

100% uptime
Nov 2020 · 100%Dec · 100%Jan 2021 · 100%

Previous page

Next page

Nov 2020
Dec 2020
Jan 2021

Vital Inpatient - Operational

100% uptime
Nov 2020 · 100%Dec · 100%Jan 2021 · 100%

Previous page

Next page

Nov 2020
Dec 2020
Jan 2021

Vital Urgent Care - Operational

100% uptime
Nov 2020 · 100%Dec · 100%Jan 2021 · 100%

Previous page

Next page

Nov 2020
Dec 2020
Jan 2021

Vital Guard - Operational

100% uptime
Nov 2020 · 100%Dec · 100%Jan 2021 · 100%

Previous page

Next page

Nov 2020
Dec 2020
Jan 2021

Vital Care Team - Operational

100% uptime
Nov 2020 · 100%Dec · 100%Jan 2021 · 100%

Previous page

Next page

Nov 2020
Dec 2020
Jan 2021

Notice history

View current status

Jan 2021

JAN16
Integration Engine Maintenance
CompletedMaintenance2 hours
  • CompletedJanuary 16, 2021 at 10:30 AMUTC

    The scheduled maintenance has been completed.

  • In progressJanuary 16, 2021 at 8:30 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateJanuary 16, 2021 at 7:30 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedJanuary 12, 2021 at 8:13 PMUTC

    We will be undergoing scheduled maintenance during this time.

Patient App and Clinician App unavailable
ResolvedMajor outage44 minutes
  • ResolvedUTC

    This issue has been resolved. Thank you for your patience.

  • MonitoringUTC

    A fix for this issue has been implemented and we are monitoring the results.

  • UpdateUTC

    We are continuing to work on a fix for this issue.

  • IdentifiedUTC

    We are not receiving any new data in our system as one of our vendors is experiencing some issues. We are not able to process new patients and exisiting patients maybe experiencing degraded performance

  • UpdateUTC

    We are continuing to investigate this issue.

  • InvestigatingUTC

    We are investigating reports of an issue with the Patient and Clinician app

Patient App and Clinician App unavailable
ResolvedMajor outage23 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix for this issue has been implemented and we are monitoring the results.

  • UpdateUTC

    A fix for this issue has been implemented and we are monitoring the results.

  • IdentifiedUTC

    We have identified the root cause for this issue and are implementing a fix.

Dec 2020

Messages are not processing through the engine correctly
ResolvedMajor outage3 hours 45 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • InvestigatingUTC

    We are currently investigating this issue.

DEC19
Integration Engine Maintenance
CompletedMaintenance2 hours
  • CompletedDecember 19, 2020 at 10:30 AMUTC

    The scheduled maintenance has been completed.

  • In progressDecember 19, 2020 at 8:30 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateDecember 19, 2020 at 7:30 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedDecember 14, 2020 at 4:30 PMUTC

    We will be undergoing scheduled maintenance at this time.

Issues handling flat files
ResolvedDegraded performance3 hours
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • InvestigatingUTC

    We are currently investigating an issue with our engine's ability to handle flat file data exports.

Nov 2020

SMS Messaging
Resolved

  • New patients may either have delayed or not receive SMS Invite messages to use the Patient Application. This issue has been resolved. Thank you for your patience.

    UTC
NOV21
EHR Connection Scheduled Maintenance
CompletedMaintenance2 hours
  • CompletedNovember 21, 2020 at 12:00 PMUTC

    The scheduled maintenance has been completed.

  • In progressNovember 21, 2020 at 10:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedNovember 21, 2020 at 9:54 AMUTC

    We will be undergoing scheduled maintenance during this time.

Previous

Nov 2020 to Jan 2021

Next