Vital - Failed deliveries for SMS invites and notifications – Incident details

This incident has been resolved.

Our team has identified that the issue only affects customized scheduled SMS messages. Welcome and invite messages have not been impacted by this incident. We will provide further updates as we learn more.

Our service providers continue to investigate the issue on their end. We will provide updates as soon as we have them.

We continue to work with our service providers to provide a fix for this issue. We do not have an ETA at this stage, and we'll provide another update here as soon as we have one.

We continue to work with our service providers on this issue. We will provide our next update within 60 minutes.

We continue to work with our service providers to address the issue. We will provide our next update within 60 minutes.

We have identified the underlying issue and are working with our service providers to address the fault. We will provide our next update within 60 minutes.