Vital - Notice history

We have confirmed with affected customers that this issue has been caused by a widespread internet service provider outage across the United States. Our team will continue to monitor the situation for affected customers, and we confirm our systems remain operational.

This incident has been resolved.

All identified facilities are now successfully processing service requests. We will continue to monitor this issue as we finalise testing.

After implementing a fix, systems have returned to green with processing times within normal range. We will continue to monitor this closely over the next hour.