Vital - Notice history

All systems operational

Vital Access - Operational

100% - uptime
Sep 2024 · 100%Oct · 100%Nov · 100%

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Sep 2024
Oct 2024
Nov 2024

Vital Emergency - Operational

100% - uptime
Sep 2024 · 100%Oct · 100%Nov · 100%

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Sep 2024
Oct 2024
Nov 2024

Vital Inpatient - Operational

100% - uptime
Sep 2024 · 100%Oct · 100%Nov · 100%

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Sep 2024
Oct 2024
Nov 2024

Vital Urgent Care - Operational

100% - uptime
Sep 2024 · 100%Oct · 100%Nov · 100%

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Sep 2024
Oct 2024
Nov 2024

Vital Guard - Operational

100% - uptime
Sep 2024 · 100%Oct · 100%Nov · 100%

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Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

SMS delivery of invites and scheduled messages failing
  • Resolved
    Resolved

    This incident has been resolved. All SMS messages are being delivered without delay.

  • Monitoring
    Monitoring
    We have rolled out changes to restore deliverability of all SMS messages now, and we are monitoring the situation closely.
  • Identified
    Identified

    We have identified an issue with an upstream cloud provider causing deliverability issues for SMS messages. We have implemented a mitigation to ensure invite SMS messages are sent, and are now looking to mitigate the issue for customized scheduled SMS messages.

    We have also reported the issue to our upstream provider and will work with them to fully resolve the issue.

  • Investigating
    Investigating
    Our team is investigating an issue causing the delivery of patient invites and notifications via SMS to be delayed.

Oct 2024

No notices reported this month

Sep 2024

Some SMS messages are failing to be delivered
  • Resolved
    Resolved
    We can confirm this issue has been resolved at the SMS provider layer and message delivery is operational.
  • Monitoring
    Monitoring
    SMS messages started flowing through the carriers again without issues. We'll continue to monitor this situation closely with the assistance of our SMS provider. An update will be provided once the issue is resolved.
  • Identified
    Identified
    We're working with out SMS provider to resolve the issue.
  • Investigating
    Investigating
    Our monitoring indicates that an increased number of SMS messages are being blocked by a phone carrier downstream. We are investigating the issue.

Sep 2024 to Nov 2024

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