Vital - Notice history

All systems operational

Vital Guard - Operational

100% - uptime
Jan 2024 · 100%Feb · 100%Mar · 100%

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Jan 2024
Feb 2024
Mar 2024

Notice history

Mar 2024

No notices reported this month

Feb 2024

No notices reported this month

Jan 2024

Message processing delays
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    Our team has been notified of an issue affecting the timely processing of diagnostic test messages, and is currently working to resolve it.

Delays in visit updates
  • Resolved
    Resolved

    The changes we implemented to clear the bottleneck in message processing improved throughput, messages in the backlog were processed, and new messages should no longer be delayed.

  • Monitoring
    Monitoring

    An unexpectedly large amount of messages sent into our systems lead to a bottleneck in the message processing, causing delays to all our customers. We have implemented rules to help clear this bottleneck, and are monitoring the situation closely.

  • Identified
    Identified

    We've identified the cause of the issue, and have taken actions to restore live processing of messages. Message queues are gradually draining, but updates may still be delayed.

  • Investigating
    Investigating

    We are currently investigating an issue with a delay in processing information relating to visit updates.

Scheduled SMS messages failing to be sent
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The system has recovered and messages are being sent again. We'll continue to monitor the situation before marking this incident as resolved.

  • Identified
    Identified

    Our team has identified an issue with an underlying system preventing scheduled SMS messages from being sent. We are working with our upstream service provider to resolve this issue.

Jan 2024 to Mar 2024

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