Vital - Notice history

All systems operational

Vital Access - Operational

100% uptime
May 2019 · 100%Jun · 100%Jul · 100%

Previous page

Next page

May 2019
Jun 2019
Jul 2019

Vital Emergency - Operational

100% uptime
May 2019 · 100%Jun · 100%Jul · 100%

Previous page

Next page

May 2019
Jun 2019
Jul 2019

Vital Inpatient - Operational

100% uptime
May 2019 · 100%Jun · 100%Jul · 100%

Previous page

Next page

May 2019
Jun 2019
Jul 2019

Vital Urgent Care - Operational

100% uptime
May 2019 · 100%Jun · 100%Jul · 100%

Previous page

Next page

May 2019
Jun 2019
Jul 2019

Vital Guard - Operational

100% uptime
May 2019 · 100%Jun · 100%Jul · 100%

Previous page

Next page

May 2019
Jun 2019
Jul 2019

Vital Care Team - Operational

100% uptime
May 2019 · 100%Jun · 100%Jul · 100%

Previous page

Next page

May 2019
Jun 2019
Jul 2019

Notice history

View current status

Jul 2019

No notices reported this month

Jun 2019

SSL Issues
ResolvedMajor outage10 minutes
  • ResolvedUTC

    This incident has been resolved. Apologies for the inconvenience.

  • InvestigatingUTC

    We are currently investigating an SSL/TLS issue affecting all our production endpoints.

JUN18
Load balancer maintenance
CompletedMaintenance10 minutes
  • CompletedJune 18, 2019 at 11:10 PMUTC

    The scheduled maintenance has been completed.

  • In progressJune 18, 2019 at 11:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedJune 18, 2019 at 10:45 PMUTC

    We will be undergoing planned maintenance to apply changes to our primary load balancer to ensure optimal performance during peak traffic windows.

Intermittent API errors
ResolvedPartial outage1 hour 54 minutes
  • ResolvedUTC

    This issue has been resolved and the backlog of EHR messages has been processed.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    We are currently investigating an issue affecting the stability of our API. You may see periods of unavailability and/or an increased rate of errors returned.

Trackboard not showing recent patients
ResolvedPartial outage28 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • MonitoringUTC

    The issue has been identified and fixed. Our team is monitoring closely as our system processes the backlog of EHR messages.

  • InvestigatingUTC

    We are currently investigating a processing issue on our end that is causing recent patients not to appear in the Trackboard.

Elevated API errors
ResolvedPartial outage1 hour 16 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    We've identified an issue, and to perform the fix we are taking API offline for a short period.

  • InvestigatingUTC

    We're experiencing an elevated number of API errors. Our engineering team is currently looking into the issue.

May 2019

MAY30
Deploying important upgrades
CompletedMaintenance20 minutes
  • CompletedMay 30, 2019 at 1:50 AMUTC

    The scheduled maintenance has been completed.

  • In progressMay 30, 2019 at 1:31 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedMay 30, 2019 at 1:21 AMUTC

    We will be undergoing scheduled maintenance during this time.

MAY30
Deploying new document system feature (referenced documents)
CompletedMaintenance11 minutes
  • CompletedMay 30, 2019 at 12:26 AMUTC

    The scheduled maintenance has been completed.

  • In progressMay 30, 2019 at 12:15 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedMay 30, 2019 at 12:05 AMUTC

    We will be undergoing scheduled maintenance during this time.

System wide service outage
Resolved4 minutes
  • ResolvedUTC

    A DNS configuration change as part of a maintenance task caused our production load balancers to become unreachable. This issue has been resolved.

  • InvestigatingUTC

    We are currently investigating this issue.

Previous

May 2019 to Jul 2019

Next