Vital - Notice history

This issue has been resolved. Thank you for your patience.

A solution for this issue has been deployed and we are verifying it.

We are continuing to work on a fix for this issue.

This issue has been resolved. Thank you for your patience.

We are continuing to monitor for any further issues.

The backlog of messages have finished processing, and both the trackboard and APIs have recovered in their performance. We will continue monitoring to ensure stability.

We are continuing to review the accuracy of our trackboard. API performance has been restored, and are currently working on clearing out the backlog of messages.

A fix has been deployed and we are monitoring the backlog of estimations to ensure it is cleared.

The team has identified a potential cause for the degraded API services, and is currently working on developing a potential fix. We will continue to provide updates as often as possible, and provide additional details as they become available.

We are continuing to investigate this issue.

This incident has been resolved.

Redox has identified the issue and implemented a fix. Messages are flowing into Vital, and the queues are being monitored.

This incident has been resolved.

All of the message queues within Redox have been resolved, and messages are now processing in real time. The Trackboard is now up to date with the latest information. Thank you for your patience.

The solution deployed by Redox has fixed this issue. Patient data will start to appear in the Trackboard as we process the backlog of messages. We will continue to monitor this situation closely before marking it resolved.

Redox is actively validating their proposed solution. They estimate between 1-3 hours to resolve this incident. We'd like to thank you for your patience.

This incident has been resolved.

We have resolved the issue

A fix has been applied and we are monitoring the situation.