Vital - Notice history

All systems operational

Vital Access - Operational

100% - uptime
Oct 2020 · 100%Nov · 100%Dec · 100%

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Oct 2020
Nov 2020
Dec 2020

Vital Emergency - Operational

100% - uptime
Oct 2020 · 100%Nov · 100%Dec · 100%

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Oct 2020
Nov 2020
Dec 2020

Vital Inpatient - Operational

100% - uptime
Oct 2020 · 100%Nov · 100%Dec · 100%

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Oct 2020
Nov 2020
Dec 2020

Vital Urgent Care - Operational

100% - uptime
Oct 2020 · 100%Nov · 100%Dec · 100%

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Oct 2020
Nov 2020
Dec 2020

Vital Guard - Operational

100% - uptime
Oct 2020 · 100%Nov · 100%Dec · 100%

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Oct 2020
Nov 2020
Dec 2020

Notice history

Dec 2020

Messages are not processing through the engine correctly
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are currently investigating this issue.

Issues handling flat files
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are currently investigating an issue with our engine's ability to handle flat file data exports.

Nov 2020

SMS Messaging
  • Resolved
    Resolved

    New patients may either have delayed or not receive SMS Invite messages to use the Patient Application. This issue has been resolved. Thank you for your patience.

Oct 2020

Missing EHR messages
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    An issue with the Redox integration was detected at 7:41am UTC, causing EHR messages to be delayed on Redox' side. The issue appears to have resolved itself at 8:25am UTC, and we will continue to monitor the situation closely.

Not receiving messages on Emory Location feed
  • Resolved
    Resolved

    This incident has been resolved, and the interfaces are now stable.

  • Monitoring
    Monitoring

    Full functionality has been restored, and monitoring will continue while we verify stability.

  • Update
    Update

    We are receiving messages with patient location. This feed is being monitored for stability, and we will continue to provide updates as they become available.

  • Identified
    Identified

    Redox support has been contacted and support ticket created and Emory team has been contacted and investigation has been requested.

Oct 2020 to Dec 2020

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