Vital - Notice history

This incident has been resolved.

A fix has been implemented by our services provider (dbt) and we are seeing scheduled SMS messages go out again as expected. We'll continue to monitor the situation closely for the next couple of hours. If you continue to experience issues, please contact our support team.

Our upstream service provider (dbt cloud) has identified a fix for this issue and will be rolling it out to our affected environment. We have not been provided with a specific ETA for this.

The issue has been identified and a fix is being implemented.

A recent update to our app lead to new invite SMS messages being sent out to patients who no longer had an active visit in ERAdvisor and CareAdvisor facilities. These invites contained non-working links to login, which lead to a spike in errors in our system. Existing, active patients were not impacted. This incident is now resolved.

This incident has been resolved.

A fix has been implemented and we are seeing scheduled SMS messages go out again as expected. We'll continue to monitor the situation closely for the next couple of hours. If you continue to experience issues, please contact our support team.

We are continuing to work on a fix for this issue.

This incident has been resolved.

A fix has been implemented and we are seeing scheduled SMS messages go out again as expected. We'll continue to monitor the situation closely for the next couple of hours. If you continue to experience issues, please contact our support team.

Our team, together with our upstream services provider (AWS), have identified an issue preventing scheduled SMS messages from being sent. We're working with AWS to resolve this issue as soon as possible.

This incident has been resolved.

Our team have deployed a solution for the issue and are now monitoring the results. Sending of scheduled SMS messages has resumed.

This incident has been resolved.

Our team has deployed a fix for the issue and will continue to monitor the situation to ensure access is restored for all users.

Our team continues to work on the resolution for this issue. We'll provide our next update within 60 minutes.

Our team has identified the issue and is working on a fix with the assistance of our primary cloud provider, AWS.

We continue to investigate the cause of this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our teams continue to investigate the issue and we’ll provide an update as soon as possible.

At this time all indications we have is that invite and welcome messages are being sent out and patients should still have access to the application. This issue seems limited to follow up messages specifically at this time. Our Engineering team continues to triage the issue.

We are continuing to investigate this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.