Vital - Notice history

All systems operational

SMS - Operational

100% - uptime
Dec 2022 · 100%Jan 2023 · 100%Feb · 100%

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Dec 2022
Jan 2023
Feb 2023

CareAdvisor - Operational

100% - uptime
Dec 2022 · 100%Jan 2023 · 100%Feb · 100%

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Dec 2022
Jan 2023
Feb 2023

ERAdvisor - Operational

100% - uptime
Dec 2022 · 100%Jan 2023 · 100%Feb · 100%

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Dec 2022
Jan 2023
Feb 2023
100% - uptime

User Interface - Operational

100% - uptime
Dec 2022 · 100%Jan 2023 · 100%Feb · 100%

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Dec 2022
Jan 2023
Feb 2023

Provider Recommendations - Operational

100% - uptime
Dec 2022 · 100%Jan 2023 · 100%Feb · 100%

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Dec 2022
Jan 2023
Feb 2023

Notice history

Feb 2023

SMS invites not working for some facilities
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    Our team has identified the cause of the interruption, and a fix will be rolled out shortly.

  • Investigating
    Investigating

    We are currently investigating an issue preventing SMS invites from being sent to some facilities.

Some SMS notifications not being sent
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results

  • Investigating
    Investigating

    Some SMS notifications are not being sent, however invites are working as normal.

Jan 2023

Missing patients in CareAdvisor and ERAdvisor
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    Our team has identified an issue causing patients to go missing in CareAdvisor and ERAdvisor for a small number of facilities.

Dec 2022

Patient app failing to load visit details
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented, and we will continue to monitor the results. If you're still experiencing issues with the Patient app, please refresh the page.

  • Identified
    Identified

    An issue has been identified causing failures in the Patient app while attempting to load visit details. Our team is working on a fix at the moment.

Dec 2022 to Feb 2023

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