Vital - Notice history

All systems operational

Vital Access - Operational

100% - uptime
Jun 2022 · 100%Jul · 100%Aug · 100%

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Jun 2022
Jul 2022
Aug 2022

Vital Emergency - Operational

100% - uptime
Jun 2022 · 100%Jul · 100%Aug · 100%

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Jun 2022
Jul 2022
Aug 2022

Vital Inpatient - Operational

100% - uptime
Jun 2022 · 100%Jul · 100%Aug · 100%

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Jun 2022
Jul 2022
Aug 2022

Vital Urgent Care - Operational

100% - uptime
Jun 2022 · 100%Jul · 100%Aug · 100%

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Jun 2022
Jul 2022
Aug 2022

Vital Guard - Operational

100% - uptime
Jun 2022 · 100%Jul · 100%Aug · 100%

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Jun 2022
Jul 2022
Aug 2022

Notice history

Aug 2022

Increased application errors in Patient and Clinician
  • Resolved
    Resolved

    An outage in an upstream cloud provider caused our Patient and Clinician applications to appear unresponsive and, in some instances, display errors when performing certain actions. The upstream issue was resolved within the hour, and our apps are fully operational.

ERAdvisor displaying inaccurate details
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our team have deployed a revised fix to address the issue. We're now monitoring the results closely.

  • Identified
    Identified

    An earlier fix did not resolve the issue. Our team continues to work towards a solution.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating an issue with ERAdvisor displaying inaccurate details to a subset of patients.

Jul 2022

Scheduled ED visit invites are not being sent
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    We have identified the root cause for this issue and are implementing a fix.

  • Investigating
    Investigating

    We are investigating reports of an issue with Scheduled ER visits.

Integration Engine is experiencing a partial outage
  • Resolved
    Resolved

    This incident has been resolved, and all message queues have been resolved as well. We are now receiving and processing messages in real-time.

  • Update
    Update

    Our engine is back up and running. We are experiencing a slight delay as we work through the backed up message queue. We will post when this queue has been resolved, and will continue monitoring the performance and availability of the engine.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    An AWS outage in US-EAST-2 is causing a partial outage that may affect some clients.

Rule-based notifications not sent for some facilities
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating an issue preventing rules-based notifications from being sent to some ERAdvisor facilities.

Jun 2022

No notices reported this month

Jun 2022 to Aug 2022

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