Vital - Missing patients in CareAdvisor and ERAdvisor – Incident details

All systems operational

Missing patients in CareAdvisor and ERAdvisor

Resolved
Partial outage
Started almost 3 years agoLasted about 3 hours

Affected

Vital Emergency

Operational from 6:58 PM to 6:58 PM, Partial outage from 6:58 PM to 10:00 PM

User Interface

Operational from 6:58 PM to 6:58 PM, Partial outage from 6:58 PM to 10:00 PM

Vital Inpatient

Operational from 6:58 PM to 6:58 PM, Partial outage from 6:58 PM to 10:00 PM

User Interface

Operational from 6:58 PM to 6:58 PM, Partial outage from 6:58 PM to 10:00 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    Our team has identified an issue causing patients to go missing in CareAdvisor and ERAdvisor for a small number of facilities.