Delays in message processing for some facilities

Resolved

Operational

Started over 2 years agoLasted about 3 hours

Affected

Vital Emergency

AI Wait Times

Labs & Imaging

SMS

Welcome & Invite SMS Messages

SMS Notifications

Updates

Resolved
April 11, 2023 at 9:20 PM
Resolved
April 11, 2023 at 9:20 PM
This incident has been resolved.
Monitoring
April 11, 2023 at 8:37 PM
Monitoring
April 11, 2023 at 8:37 PM
A fix has been implemented and we are monitoring the results.
Identified
April 11, 2023 at 8:12 PM
Identified
April 11, 2023 at 8:12 PM
We have identified the issue causing delays in message processing and are working on a solution to improve performance.
Update
April 11, 2023 at 7:56 PM
Update
April 11, 2023 at 7:56 PM
We continue to investigate this issue with the help of our vendor.
Investigating
April 11, 2023 at 6:24 PM
Investigating
April 11, 2023 at 6:24 PM
We are currently investigating an issue causing delays in message processing.

Vital - Delays in message processing for some facilities – Incident details