Vital - Notice history

All systems operational

Vital Guard - Operational

100% - uptime
Jul 2024 · 100%Aug · 100%Sep · 100%

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Jul 2024
Aug 2024
Sep 2024

Notice history

Sep 2024

Some SMS messages are failing to be delivered
  • Resolved
    Resolved
    We can confirm this issue has been resolved at the SMS provider layer and message delivery is operational.
  • Monitoring
    Monitoring
    SMS messages started flowing through the carriers again without issues. We'll continue to monitor this situation closely with the assistance of our SMS provider. An update will be provided once the issue is resolved.
  • Identified
    Identified
    We're working with out SMS provider to resolve the issue.
  • Investigating
    Investigating
    Our monitoring indicates that an increased number of SMS messages are being blocked by a phone carrier downstream. We are investigating the issue.

Aug 2024

Delayed or missing HL7 data for some customers
  • Resolved
    Resolved

    We have confirmed with affected customers that this issue has been caused by a widespread internet service provider outage across the United States. Our team will continue to monitor the situation for affected customers, and we confirm our systems remain operational.

  • Investigating
    Investigating
    We are investigating interruptions to HL7 data connections for a small subset of our customers. As a result of these interruptions, new visits or existing visit updates may not be reflected in the ERAdvisor and CareAdvisor apps.

Jul 2024

No Invite SMS being sent
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating an issue preventing invite SMS messages from being sent out to patients.

Jul 2024 to Sep 2024

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