Vital - Notice history

All systems operational

Vital Guard - Operational

100% - uptime
Oct 2024 · 100%Nov · 100%Dec · 100%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

No SMS messages are being sent from Vital
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have worked with our SMS provider to roll out a fix and we are currently monitoring the results.

  • Identified
    Identified

    We have identified an issue with our SMS provider preventing all messages from being sent at the moment. We are working with their team to re-establish the service.

  • Investigating
    Investigating
    We are currently investigating this incident.

Nov 2024

SMS delivery of invites and scheduled messages failing
  • Resolved
    Resolved

    This incident has been resolved. All SMS messages are being delivered without delay.

  • Monitoring
    Monitoring
    We have rolled out changes to restore deliverability of all SMS messages now, and we are monitoring the situation closely.
  • Identified
    Identified

    We have identified an issue with an upstream cloud provider causing deliverability issues for SMS messages. We have implemented a mitigation to ensure invite SMS messages are sent, and are now looking to mitigate the issue for customized scheduled SMS messages.

    We have also reported the issue to our upstream provider and will work with them to fully resolve the issue.

  • Investigating
    Investigating
    Our team is investigating an issue causing the delivery of patient invites and notifications via SMS to be delayed.

Oct 2024

No notices reported this month

Oct 2024 to Dec 2024

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