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The issue has been resolved, and pending messages have been processed. All Vital apps are operational.
AWS has put in place mitigations that helped alleviate the issues we're seeing. We're continuing to monitor the situation closely and will provide an update soon.
A large outage at AWS, one of our upstream providers, is causing a disruption to our services. We are working with AWS to resolve the issue, and will provide updates when we know more.
We are continuing to investigate this issue.
We are currently investigating an issue with delayed messages being processed for a subset of clients.
A message processing bug caused EHR messages to be delayed by up to 3.5 hours. The situation has been resolved.
This incident has been resolved.
An issue has been identified with the service responsible for sending SMS notifications to patients and clinicians. Our engineers are deploying a fix and normal service is expected to resume shortly.
An upstream provider had a 3.5 hour incident that caused a small subset of facilities to experience a delay in HL7 messages arriving. During this period, new visits to the affected facilities did not receive invites to ERAdvisor or CareAdvisor, and existing visits did not receive updates. The issue was resolved upstream and message processing returned to normal levels.
The issue has been resolved and all messages are being processed without delay.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue, however we have identified the full impact of the outage.
We are currently investigating an issue where messages received by the integration engine are being delayed in their processing.
An outage in an upstream cloud provider caused our Patient and Clinician applications to appear unresponsive and, in some instances, display errors when performing certain actions. The upstream issue was resolved within the hour, and our apps are fully operational.
Our team have deployed a revised fix to address the issue. We're now monitoring the results closely.
An earlier fix did not resolve the issue. Our team continues to work towards a solution.
We are currently investigating an issue with ERAdvisor displaying inaccurate details to a subset of patients.
This issue has been resolved. Thank you for your patience.
We have identified the root cause for this issue and are implementing a fix.
We are investigating reports of an issue with Scheduled ER visits.
This incident has been resolved, and all message queues have been resolved as well. We are now receiving and processing messages in real-time.
Our engine is back up and running. We are experiencing a slight delay as we work through the backed up message queue. We will post when this queue has been resolved, and will continue monitoring the performance and availability of the engine.
An AWS outage in US-EAST-2 is causing a partial outage that may affect some clients.
This incident has been resolved
We are currently investigating an issue preventing rules-based notifications from being sent to some ERAdvisor facilities.
Jul 2022 to Sep 2022
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