Errors when logging into ERAdvisor and CareAdvisor

Resolved

Major outage

Started about 3 years agoJune 27, 2023Lasted about 6 hours9:23 PMJune 28, 20233:42 AMUTC

Updates

Resolved
June 28, 2023 at 3:42 AMUTC
Resolved
June 28, 2023 at 3:42 AMUTC
This incident has been resolved.
Monitoring
June 28, 2023 at 2:07 AMUTC
Monitoring
June 28, 2023 at 2:07 AMUTC
Our team has deployed a fix for the issue and will continue to monitor the situation to ensure access is restored for all users.
Update
June 28, 2023 at 1:01 AMUTC
Update
June 28, 2023 at 1:01 AMUTC
Our team continues to work on the resolution for this issue. We'll provide our next update within 60 minutes.
Identified
June 27, 2023 at 11:57 PMUTC
Identified
June 27, 2023 at 11:57 PMUTC
Our team has identified the issue and is working on a fix with the assistance of our primary cloud provider, AWS.
Update
June 27, 2023 at 10:57 PMUTC
Update
June 27, 2023 at 10:57 PMUTC
We continue to investigate the cause of this issue.
Investigating
June 27, 2023 at 9:23 PMUTC
Investigating
June 27, 2023 at 9:23 PMUTC
Our team is investigating an increase in errors presented to users attempting to access ERAdvisor and/or CareAdvisor. This is impacting logins for patients and clinicians across all our products. Clinicians logging in using SSO are unaffected.

Vital - Errors when logging into ERAdvisor and CareAdvisor – Incident details