Vital - Notice history

All systems operational

Vital Access - Operational

100% uptime
Nov 2019 · 100%Dec · 100%Jan 2020 · 100%

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Nov 2019
Dec 2019
Jan 2020

Vital Emergency - Operational

100% uptime
Nov 2019 · 100%Dec · 100%Jan 2020 · 100%

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Nov 2019
Dec 2019
Jan 2020

Vital Inpatient - Operational

100% uptime
Nov 2019 · 100%Dec · 100%Jan 2020 · 100%

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Nov 2019
Dec 2019
Jan 2020

Vital Urgent Care - Operational

100% uptime
Nov 2019 · 100%Dec · 100%Jan 2020 · 100%

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Nov 2019
Dec 2019
Jan 2020

Vital Guard - Operational

100% uptime
Nov 2019 · 100%Dec · 100%Jan 2020 · 100%

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Nov 2019
Dec 2019
Jan 2020

Vital Care Team - Operational

100% uptime
Nov 2019 · 100%Dec · 100%Jan 2020 · 100%

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Nov 2019
Dec 2019
Jan 2020

Notice history

View current status

Jan 2020

No notices reported this month

Dec 2019

Trackboard unresponsive
ResolvedPartial outage34 minutes
  • ResolvedUTC

    This issue has been resolved. Thank you for your patience.

  • MonitoringUTC

    A solution for this issue has been deployed and we are verifying it.

  • UpdateUTC

    We are continuing to work on a fix for this issue.

  • IdentifiedUTC

    Users of our trackboard service may be experiencing issues with the system. Our engineering team has identified the issue and a fix is being implemented.

Degraded trackboard and API performances
ResolvedMajor outage6 hours 13 minutes
  • ResolvedUTC

    This issue has been resolved. Thank you for your patience.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • UpdateUTC

    The backlog of messages have finished processing, and both the trackboard and APIs have recovered in their performance. We will continue monitoring to ensure stability.

  • UpdateUTC

    We are continuing to review the accuracy of our trackboard. API performance has been restored, and are currently working on clearing out the backlog of messages.

  • MonitoringUTC

    A fix has been deployed and we are monitoring the backlog of estimations to ensure it is cleared.

  • IdentifiedUTC

    The team has identified a potential cause for the degraded API services, and is currently working on developing a potential fix. We will continue to provide updates as often as possible, and provide additional details as they become available.

  • UpdateUTC

    We are continuing to investigate this issue.

  • InvestigatingUTC

    On 2019-12-04 at 10:00 AM EST, we noticed severe performance issues with our trackboard and the data being used to populate it. We are currently investigating this issue, and will provide updates as often as possible

Nov 2019

No notices reported this month

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