Vital - Notice history

All systems operational

Vital Access - Operational

100% - uptime
Apr 2019 · 100%May · 100%Jun · 100%

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Apr 2019
May 2019
Jun 2019

Vital Emergency - Operational

100% - uptime
Apr 2019 · 100%May · 100%Jun · 100%

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Apr 2019
May 2019
Jun 2019

Vital Inpatient - Operational

100% - uptime
Apr 2019 · 100%May · 100%Jun · 100%

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Apr 2019
May 2019
Jun 2019

Vital Urgent Care - Operational

100% - uptime
Apr 2019 · 100%May · 100%Jun · 100%

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Apr 2019
May 2019
Jun 2019

Vital Guard - Operational

100% - uptime
Apr 2019 · 100%May · 100%Jun · 100%

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Apr 2019
May 2019
Jun 2019

Notice history

Jun 2019

SSL Issues
  • Resolved
    Resolved

    This incident has been resolved. Apologies for the inconvenience.

  • Investigating
    Investigating

    We are currently investigating an SSL/TLS issue affecting all our production endpoints.

Intermittent API errors
  • Resolved
    Resolved

    This issue has been resolved and the backlog of EHR messages has been processed.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating an issue affecting the stability of our API. You may see periods of unavailability and/or an increased rate of errors returned.

Trackboard not showing recent patients
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    The issue has been identified and fixed. Our team is monitoring closely as our system processes the backlog of EHR messages.

  • Investigating
    Investigating

    We are currently investigating a processing issue on our end that is causing recent patients not to appear in the Trackboard.

Elevated API errors
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    We've identified an issue, and to perform the fix we are taking API offline for a short period.

  • Investigating
    Investigating

    We're experiencing an elevated number of API errors. Our engineering team is currently looking into the issue.

May 2019

System wide service outage
  • Resolved
    Resolved

    A DNS configuration change as part of a maintenance task caused our production load balancers to become unreachable. This issue has been resolved.

  • Investigating
    Investigating

    We are currently investigating this issue.

Apr 2019

All updates not being received from the EHR
  • Resolved
    Resolved

    All updates are now being received.

  • Update
    Update

    All updates are now being received, monitoring.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    The interface is receiving messages again, monitoring.

  • Investigating
    Investigating

    The IT team has been notified and we are awaiting confirmation that the interface is down on their end.

Not Receiving Updates to Patient Orders
  • Resolved
    Resolved

    The order feed has been restored and we are receiving orders again.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    Updates on Patient's orders are not being received from the EHR. We are working with the EHR team to resolve this issue.

Apr 2019 to Jun 2019

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