Vital - Notice history

All systems operational

ERAdvisor - Operational

100% - uptime
Aug 2024 · 100%Sep · 100%Oct · 100%

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Aug 2024
Sep 2024
Oct 2024

SMS - Operational

100% - uptime
Aug 2024 · 100%Sep · 100%Oct · 100%

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Aug 2024
Sep 2024
Oct 2024

CareAdvisor - Operational

100% - uptime
Aug 2024 · 100%Sep · 100%Oct · 100%

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Aug 2024
Sep 2024
Oct 2024
100% - uptime

User Interface - Operational

100% - uptime
Aug 2024 · 100%Sep · 100%Oct · 100%

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Aug 2024
Sep 2024
Oct 2024

Provider Recommendations - Operational

100% - uptime
Aug 2024 · 100%Sep · 100%Oct · 100%

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Aug 2024
Sep 2024
Oct 2024

Notice history

Oct 2024

No notices reported this month

Sep 2024

Some SMS messages are failing to be delivered
  • Resolved
    Resolved
    We can confirm this issue has been resolved at the SMS provider layer and message delivery is operational.
  • Monitoring
    Monitoring
    SMS messages started flowing through the carriers again without issues. We'll continue to monitor this situation closely with the assistance of our SMS provider. An update will be provided once the issue is resolved.
  • Identified
    Identified
    We're working with out SMS provider to resolve the issue.
  • Investigating
    Investigating
    Our monitoring indicates that an increased number of SMS messages are being blocked by a phone carrier downstream. We are investigating the issue.

Aug 2024

Delayed or missing HL7 data for some customers
  • Resolved
    Resolved

    We have confirmed with affected customers that this issue has been caused by a widespread internet service provider outage across the United States. Our team will continue to monitor the situation for affected customers, and we confirm our systems remain operational.

  • Investigating
    Investigating
    We are investigating interruptions to HL7 data connections for a small subset of our customers. As a result of these interruptions, new visits or existing visit updates may not be reflected in the ERAdvisor and CareAdvisor apps.

Aug 2024 to Oct 2024

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