Redox Engine Outage

Resolved

Partial outage

Started almost 7 years agoOctober 29, 2019Lasted about 8 hoursOctober 29, 20195:04 PMOctober 30, 20191:22 AMUTC

Updates

Resolved
October 30, 2019 at 1:22 AMUTC
Resolved
October 30, 2019 at 1:22 AMUTC
This incident has been resolved.
Update
October 30, 2019 at 1:21 AMUTC
Update
October 30, 2019 at 1:21 AMUTC
All of the message queues within Redox have been resolved, and messages are now processing in real time. The Trackboard is now up to date with the latest information. Thank you for your patience.
Monitoring
October 29, 2019 at 8:47 PMUTC
Monitoring
October 29, 2019 at 8:47 PMUTC
The solution deployed by Redox has fixed this issue. Patient data will start to appear in the Trackboard as we process the backlog of messages. We will continue to monitor this situation closely before marking it resolved.
Update
October 29, 2019 at 7:55 PMUTC
Update
October 29, 2019 at 7:55 PMUTC
Redox is actively validating their proposed solution. They estimate between 1-3 hours to resolve this incident. We'd like to thank you for your patience.
Identified
October 29, 2019 at 5:04 PMUTC
Identified
October 29, 2019 at 5:04 PMUTC
Redox Engine is currently experiencing a Major Outage, resulting in a lack of data in Vital.

Vital - Redox Engine Outage – Incident details