Vital - Integrated Visit Outage – Incident details

Integrated Visit Outage

Resolved
Partial outage
Started over 4 years agoLasted about 17 hours
Updates
  • Resolved
    Resolved

    We identified that our system for receiving visit information from EHRs was not processing new visits. This resulted in us not sending SMS messages to arriving patients. At the time, patients were not showing in the provider dashboard. The root cause has been found, and the incident is now resolved.