Vital - Disruption to Vital apps and message processing – Incident details

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Disruption to Vital apps and message processing

ResolvedMajor outage3 hours 38 minutes
  • ResolvedUTC

    The issue has been resolved, and pending messages have been processed. All Vital apps are operational.

  • MonitoringUTC

    AWS has put in place mitigations that helped alleviate the issues we're seeing. We're continuing to monitor the situation closely and will provide an update soon.

  • IdentifiedUTC

    A large outage at AWS, one of our upstream providers, is causing a disruption to our services. We are working with AWS to resolve the issue, and will provide updates when we know more.

  • UpdateUTC

    We are continuing to investigate this issue.

  • InvestigatingUTC

    We are currently investigating an issue with delayed messages being processed for a subset of clients.