Vital - Slow response times for AI-powered translations – Incident details

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Slow response times for AI-powered translations

ResolvedDegraded performance4 hours 40 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    The upstream vendor issue has not yet resolved, and we are still experiencing elevated error rates and latency. We are in the process of deploying new infrastructure to a region not impacted by the fault.

  • UpdateUTC

    Our team continues to investigate this issue as we observe a high volume of translations waiting to be completed. We will provide another update within the hour.

  • IdentifiedUTC

    Our team has been notified of an active issue with an upstream vendor that is causing large delays in our AI-powered translations. We are working with the provider to resolve this. We will provide another update within an hour.