Vital - Notice history

This incident has been resolved.

Our team has deployed a fix for the issue and will continue to monitor the situation to ensure access is restored for all users.

Our team continues to work on the resolution for this issue. We'll provide our next update within 60 minutes.

Our team has identified the issue and is working on a fix with the assistance of our primary cloud provider, AWS.

We continue to investigate the cause of this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our teams continue to investigate the issue and we’ll provide an update as soon as possible.

At this time all indications we have is that invite and welcome messages are being sent out and patients should still have access to the application. This issue seems limited to follow up messages specifically at this time. Our Engineering team continues to triage the issue.

We are continuing to investigate this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The issue has been identified and we're verifying the solution.

This incident has been resolved.

Our team has identified that the issue only affects customized scheduled SMS messages. Welcome and invite messages have not been impacted by this incident. We will provide further updates as we learn more.

Our service providers continue to investigate the issue on their end. We will provide updates as soon as we have them.

We continue to work with our service providers to provide a fix for this issue. We do not have an ETA at this stage, and we'll provide another update here as soon as we have one.

We continue to work with our service providers on this issue. We will provide our next update within 60 minutes.

We continue to work with our service providers to address the issue. We will provide our next update within 60 minutes.

We have identified the underlying issue and are working with our service providers to address the fault. We will provide our next update within 60 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue causing delays in message processing and are working on a solution to improve performance.

We continue to investigate this issue with the help of our vendor.