Vital - Notice history

This incident has been resolved.

Our team has identified that the issue only affects customized scheduled SMS messages. Welcome and invite messages have not been impacted by this incident. We will provide further updates as we learn more.

Our service providers continue to investigate the issue on their end. We will provide updates as soon as we have them.

We continue to work with our service providers to provide a fix for this issue. We do not have an ETA at this stage, and we'll provide another update here as soon as we have one.

We continue to work with our service providers on this issue. We will provide our next update within 60 minutes.

We continue to work with our service providers to address the issue. We will provide our next update within 60 minutes.

We have identified the underlying issue and are working with our service providers to address the fault. We will provide our next update within 60 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue causing delays in message processing and are working on a solution to improve performance.

We continue to investigate this issue with the help of our vendor.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. If you're still experiencing connectivity issues, please reach out to our support team for help.

All our systems are back online. If you rely on MLLP connections to Vital, we will be in touch to re-establish connectivity as VPN settings may have changed.

SFTP feeds are back up and running now. We are continuing monitoring. Our next update will be in 30 minutes.

We're continuing to work with our upstream provider on restoring SFTP feeds. Our next update will be in 30 minutes.

While most connectivity is restored, SFTP feeds are still experience disruptions. We're continuing to work with our upstream provider on this. Our next update is in 30 minutes.

Our upstream provider has restored services and message processing has resumed in our integration engine. We're monitoring the situation closely as the backlog of messages clears.

While network connectivity has been restored by our upstream provider, we're still working with them to re-establish service across our integration engine platform. We'll provide our next update in 30 minutes.

We are continuing to work with out upstream provider to restore network connectivity. We'll provide our next update in 60 minutes.

We are continuing to work with out upstream provider to restore network connectivity. We'll provide our next update in 60 minutes.

The backend services of our upstream provider have been restored, network connectivity is being restored next. We'll provide our next update in 60 minutes.

We continue to work with our upstream provider to restore service. We'll our next update in 60 minutes.

We continue to work with our upstream provider to restore service. We'll our next update in 30 minutes.

We are continuing to work on a fix for this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our team has identified the cause of the interruption, and a fix will be rolled out shortly.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results