Delays in visit updates
Incident Report for Vital
Resolved
This incident has been resolved.
Posted Jun 01, 2023 - 04:24 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 01, 2023 - 02:23 EDT
Investigating
We are currently investigating an issue with a delay in processing information relating to visit updates.
Posted Jun 01, 2023 - 02:18 EDT
This incident affected: SMS (SMS Notifications, Welcome & Invite SMS Messages, Customized Scheduled SMS Messages), ERAdvisor (Patient Service Requests, AI Wait Times, Labs & Imaging), and CareAdvisor (Patient Service Requests, Labs & Imaging, Recover).