Message processing delays
Incident Report for Vital
Resolved
This incident has been resolved.
Posted Jan 27, 2024 - 03:23 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 27, 2024 - 03:15 EST
Identified
Our team has been notified of an issue affecting the timely processing of diagnostic test messages, and is currently working to resolve it.
Posted Jan 27, 2024 - 02:39 EST
This incident affected: ERAdvisor (User Interface, Patient Service Requests, AI Wait Times, Labs & Imaging), SMS (SMS Notifications, Welcome & Invite SMS Messages, Customized Scheduled SMS Messages, URL Shortener), and CareAdvisor (User Interface, Patient Service Requests, Labs & Imaging, Recover).
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