Delays for scheduled SMS messages

Incident Report for Vital

Resolved

This incident has been resolved.

Posted Aug 02, 2023 - 18:00 EDT

Monitoring

A fix has been implemented and we are seeing scheduled SMS messages go out again as expected. We'll continue to monitor the situation closely for the next couple of hours. If you continue to experience issues, please contact our support team.

Posted Aug 02, 2023 - 15:11 EDT

Identified

Our team, together with our upstream services provider (AWS), have identified an issue preventing scheduled SMS messages from being sent. We're working with AWS to resolve this issue as soon as possible.

Posted Aug 02, 2023 - 07:56 EDT

Investigating

We are currently investigating this issue

Posted Aug 02, 2023 - 07:35 EDT

This incident affected: SMS (Customized Scheduled SMS Messages).