Delays for some SMS messages

Incident Report for Vital

Resolved

This incident has been resolved.

Posted Jul 18, 2023 - 19:32 EDT

Monitoring

Our team have deployed a solution for the issue and are now monitoring the results. Sending of scheduled SMS messages has resumed.

Posted Jul 18, 2023 - 19:13 EDT

Identified

Our team has identified an issue preventing a subset of customized scheduled SMS messages from being sent. Our team is working on a solution at the moment, and we'll provide an update within the hour.

Posted Jul 18, 2023 - 18:37 EDT

This incident affected: SMS (Customized Scheduled SMS Messages).