Delayed visit updates and scheduled messages
Incident Report for Vital
Resolved
This incident has been resolved.
Posted Oct 19, 2023 - 19:58 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 19, 2023 - 19:45 EDT
Investigating
Our team is investigating an issue causing delays for SMS invites, notifications, and visit updates across the ERAdvisor and CareAdvisor apps.
Posted Oct 19, 2023 - 19:24 EDT
This incident affected: SMS (SMS Notifications, Welcome & Invite SMS Messages, Customized Scheduled SMS Messages), ERAdvisor (AI Wait Times, Labs & Imaging), and CareAdvisor (Labs & Imaging, Recover).