Vital - Notice history

All systems operational

SMS - Operational

100% - uptime
Mar 2019 · 100%Apr · 100%May · 100%

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Mar 2019
Apr 2019
May 2019

CareAdvisor - Operational

100% - uptime
Mar 2019 · 100%Apr · 100%May · 100%

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Mar 2019
Apr 2019
May 2019

ERAdvisor - Operational

100% - uptime
Mar 2019 · 100%Apr · 100%May · 100%

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Mar 2019
Apr 2019
May 2019
100% - uptime

User Interface - Operational

100% - uptime
Mar 2019 · 100%Apr · 100%May · 100%

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Mar 2019
Apr 2019
May 2019

Provider Recommendations - Operational

100% - uptime
Mar 2019 · 100%Apr · 100%May · 100%

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Mar 2019
Apr 2019
May 2019

Notice history

May 2019

System wide service outage
  • Resolved
    Resolved

    A DNS configuration change as part of a maintenance task caused our production load balancers to become unreachable. This issue has been resolved.

  • Investigating
    Investigating

    We are currently investigating this issue.

Apr 2019

All updates not being received from the EHR
  • Resolved
    Resolved

    All updates are now being received.

  • Update
    Update

    All updates are now being received, monitoring.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    The interface is receiving messages again, monitoring.

  • Investigating
    Investigating

    The IT team has been notified and we are awaiting confirmation that the interface is down on their end.

Not Receiving Updates to Patient Orders
  • Resolved
    Resolved

    The order feed has been restored and we are receiving orders again.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    Updates on Patient's orders are not being received from the EHR. We are working with the EHR team to resolve this issue.

Mar 2019

API Not Responding
  • Resolved
    Resolved

    The incident has been resolved and the API is responding normally. We will continue to monitor the situation.

  • Identified
    Identified

    We've identified the issue causing API unavailability, and rolled back to an earlier state. We are now attempting to restore functionality.

  • Investigating
    Investigating

    We are currently investigating the Vital backend API service not responding.

Mar 2019 to May 2019

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