Notice history

Sep 2020

Oct 2020

Nov 2020

Sep 2020

Oct 2020

Nov 2020

Sep 2020

Oct 2020

Nov 2020

Sep 2020

Oct 2020

Nov 2020

Sep 2020

Oct 2020

Nov 2020

Resolved
November 22, 2020 at 9:30 PM
Resolved
November 22, 2020 at 9:30 PM
New patients may either have delayed or not receive SMS Invite messages to use the Patient Application. This issue has been resolved. Thank you for your patience.

Resolved
October 17, 2020 at 9:34 AM
Resolved
October 17, 2020 at 9:34 AM
This incident has been resolved.
Monitoring
October 17, 2020 at 8:43 AM
Monitoring
October 17, 2020 at 8:43 AM
An issue with the Redox integration was detected at 7:41am UTC, causing EHR messages to be delayed on Redox' side. The issue appears to have resolved itself at 8:25am UTC, and we will continue to monitor the situation closely.

Resolved
October 15, 2020 at 6:33 PM
Resolved
October 15, 2020 at 6:33 PM
This incident has been resolved, and the interfaces are now stable.
Monitoring
October 15, 2020 at 4:31 PM
Monitoring
October 15, 2020 at 4:31 PM
Full functionality has been restored, and monitoring will continue while we verify stability.
Update
October 15, 2020 at 3:23 PM
Update
October 15, 2020 at 3:23 PM
We are receiving messages with patient location. This feed is being monitored for stability, and we will continue to provide updates as they become available.
Identified
October 14, 2020 at 10:09 PM
Identified
October 14, 2020 at 10:09 PM
Redox support has been contacted and support ticket created and Emory team has been contacted and investigation has been requested.

Resolved
September 28, 2020 at 4:30 AM
Resolved
September 28, 2020 at 4:30 AM
This incident has been resolved.
Monitoring
September 28, 2020 at 4:18 AM
Monitoring
September 28, 2020 at 4:18 AM
A fix has been implemented and we are monitoring the results.
Identified
September 28, 2020 at 4:14 AM
Identified
September 28, 2020 at 4:14 AM
The issue has been identified and a fix is being implemented.
Update
September 28, 2020 at 4:05 AM
Update
September 28, 2020 at 4:05 AM
We are continuing to investigate this issue.
Investigating
September 28, 2020 at 4:04 AM
Investigating
September 28, 2020 at 4:04 AM
We're investigating an issue with ingestion of messages from the EHR. It appears a data field value has changed type.

Resolved
September 28, 2020 at 2:58 AM
Resolved
September 28, 2020 at 2:58 AM
This incident has been resolved. New SMS Messages are being sent. SMS Messages not sent during the outage will not be re-sent.
Update
September 28, 2020 at 2:40 AM
Update
September 28, 2020 at 2:40 AM
We are continuing to monitor for any further issues.
Monitoring
September 28, 2020 at 2:38 AM
Monitoring
September 28, 2020 at 2:38 AM
A fix for this issue has been implemented and we are monitoring the results.
Identified
September 28, 2020 at 2:25 AM
Identified
September 28, 2020 at 2:25 AM
The issue has been identified and a fix is being implemented
Investigating
September 28, 2020 at 2:17 AM
Investigating
September 28, 2020 at 2:17 AM
We are investigating an issue with sending of SMS messages for Vital Response. This issue affects sending of welcome and reminder messages for EHR integrated and non-integrated patients, and direct messaging through the Provider application.

Resolved
September 16, 2020 at 6:00 AM
Resolved
September 16, 2020 at 6:00 AM
We identified that our system for receiving visit information from EHRs was not processing new visits. This resulted in us not sending SMS messages to arriving patients. At the time, patients were not showing in the provider dashboard. The root cause has been found, and the incident is now resolved.

Sep 2020 to Nov 2020

Vital - Notice history