Vital - Notice history

All systems operational

Vital Access - Operational

100% - uptime
Nov 2020 · 100%Dec · 100%Jan 2021 · 100%

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Nov 2020
Dec 2020
Jan 2021

Vital Emergency - Operational

100% - uptime
Nov 2020 · 100%Dec · 100%Jan 2021 · 100%

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Nov 2020
Dec 2020
Jan 2021

Vital Inpatient - Operational

100% - uptime
Nov 2020 · 100%Dec · 100%Jan 2021 · 100%

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Nov 2020
Dec 2020
Jan 2021

Vital Urgent Care - Operational

100% - uptime
Nov 2020 · 100%Dec · 100%Jan 2021 · 100%

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Nov 2020
Dec 2020
Jan 2021

Vital Guard - Operational

100% - uptime
Nov 2020 · 100%Dec · 100%Jan 2021 · 100%

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Nov 2020
Dec 2020
Jan 2021

Vital Care Team - Operational

100% - uptime
Nov 2020 · 100%Dec · 100%Jan 2021 · 100%

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Nov 2020
Dec 2020
Jan 2021

Notice history

Jan 2021

Patient App and Clinician App unavailable
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    A fix for this issue has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    We are not receiving any new data in our system as one of our vendors is experiencing some issues. We are not able to process new patients and exisiting patients maybe experiencing degraded performance

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are investigating reports of an issue with the Patient and Clinician app

Patient App and Clinician App unavailable
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix for this issue has been implemented and we are monitoring the results.

  • Update
    Update

    A fix for this issue has been implemented and we are monitoring the results.

  • Identified
    Identified

    We have identified the root cause for this issue and are implementing a fix.

Dec 2020

Messages are not processing through the engine correctly
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are currently investigating this issue.

Issues handling flat files
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are currently investigating an issue with our engine's ability to handle flat file data exports.

Nov 2020

SMS Messaging
  • Resolved
    Resolved

    New patients may either have delayed or not receive SMS Invite messages to use the Patient Application. This issue has been resolved. Thank you for your patience.

Nov 2020 to Jan 2021

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