Vital - Notice history

All systems operational

Vital Access - Operational

100% - uptime
Jun 2020 · 100%Jul · 100%Aug · 100%

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Jun 2020
Jul 2020
Aug 2020

Vital Emergency - Operational

100% - uptime
Jun 2020 · 100%Jul · 100%Aug · 100%

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Jun 2020
Jul 2020
Aug 2020

Vital Inpatient - Operational

100% - uptime
Jun 2020 · 100%Jul · 100%Aug · 100%

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Jun 2020
Jul 2020
Aug 2020

Vital Urgent Care - Operational

100% - uptime
Jun 2020 · 100%Jul · 100%Aug · 100%

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Jun 2020
Jul 2020
Aug 2020

Vital Guard - Operational

100% - uptime
Jun 2020 · 100%Jul · 100%Aug · 100%

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Jun 2020
Jul 2020
Aug 2020

Notice history

Aug 2020

No notices reported this month

Jul 2020

Vital Provider Facility Features Unavailable
  • Resolved
    Resolved

    This issue has been resolved. Facilities with EHR Integration or Direct Messaging can use these features again. Thank you for your patience.

  • Monitoring
    Monitoring

    A fix for this issue has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue. Facilities with EHR Integration or Direct Messaging will not be able to use these features.

Jun 2020

Missing EHR patients in Vital Response Provider
  • Resolved
    Resolved

    This issue has been resolved. New patients are showing in the Vital Response Provider application for EHR-integrated customers. All patients during the incident have been processed. Thank you for your patience.

  • Monitoring
    Monitoring

    The mitigation is in place and the backlog of messages has been processed successfully. We will continue to monitor message processing to ensure the issue does not re-occur.

  • Identified
    Identified

    We have identified the issue and are working to mitigate it now. There is a backlog of messages to be processed that we will monitor to ensure successful processing.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating an issue causing patients not to show in Vital Response Provider for EHR-integrated customers.

Patient list not working
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    The issue has been resolved

  • Update
    Update

    We have deployed a fix and are monitoring the situation. The patient list in Vital Response is now working correctly.

  • Identified
    Identified

    We have identified an issue causing the patient list in Vital Response to fail to load. Our team is currently working on a solution.

Vital Response Patient unavailable
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Update
    Update

    We are continuing to monitor for further issues. We will provide a further update in 15 minutes.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    We have identified an issue where the Vital Response Patient application is currently unavailable for some hospitals. We are working on a resolution and are implementing a fix. We will provide an update in 15 minutes.

Jun 2020 to Aug 2020

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